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Question 1

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Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?

Question 2

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For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?

Question 3

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A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports. Which statement is true about this scenario?

Question 4

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What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?

Question 5

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Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

Question 6

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Which scope is defined by the time-of-day (TOD) variable?

Question 7

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Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

Question 8

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Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

Question 9

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A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled, which software me

Question 10

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How can an installer identify if a customer has the Avaya Aura® Call Center Elite package?

Question 43 - 7392X discussion

An Elite Call Center agent is assigned the following Skills:

Skill Hunt Group 1 with Skill Level 5

Skill Hunt Group 2 with Skill Level 10

Skill Hunt Group 3 with Skill Level 15

Skill Hunt Group 4 with Skill Level 15

And the Call Handling Preference is configured as Greatest Need.

Skill 1 Call with priority h that has queued for 10 minutes

Skill 2 Call with priority h that has queued for 15 minutes

Skill 3 Call with priority m that has queued for 15 minutes Skill

4 Call with priority t that has queued for 15 minutes

Which of the calls will the agent handle first under the greatest need handling preference?

Skill 4 Call

Skill 2 Call

Skill 1 Call

Skill 3 Call

Show Answer

asked 16/09/2024

Leon Duke

37 questions

Your answer: A B C D

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