In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not to be taken into account when routing the queued calls to an agent.
To meet this requirement, to which type of call distribution method should the hunt group be configured?

Question

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not to be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group be configured?

Paul Tierney · Accepted Answer

Uniform Call Distribution Most Idle Agent (UCD-MIA)

Paul Tierney · Answer

Expert Agent Distribution-Most Idle Agent (EAD-MIA)

Paul Tierney · Answer

Direct Department Calling (DDC)

Paul Tierney · Answer

Dynamic Agent Selection (DAS)

Question list

List of questions

Question 1

(0)

Question 2

(0)

Question 3

(0)

Question 4

(0)

Question 5

(0)

Question 6

(0)

Question 7

(0)

Question 8

(0)

Question 9

(0)

Question 10

(0)

Related questions

Question 59 - 7392X discussion

Suggested answer: B

0 comments