A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?

Question

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.

Which call center feature can the customer use to track their defined call types?

Oliver Mark · Accepted Answer

Call Work Codes (CWC)

Oliver Mark · Answer

Multiple Call Handling (MCH)

Oliver Mark · Answer

Redirection on No Answer (RONA)

Oliver Mark · Answer

Feature Access Codes (FAC)

Oliver Mark · Answer

Least Occupied Agent (LOA)Answer: D

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Suggested answer: D

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