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Question 117 - Professional Google Workspace Administrator discussion

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Your organization is using Password Sync to sync passwords from Active Directory to Google Workspace. A user changed their network password and cannot log in to Google Workspace with the new password. What steps should you take to troubleshoot this issue?

A.
Reinstall Password Sync on all domain controllers.
Answers
A.
Reinstall Password Sync on all domain controllers.
B.
Reauthorize the Password Sync tool in the Google Workspace Admin Console.
Answers
B.
Reauthorize the Password Sync tool in the Google Workspace Admin Console.
C.
Confirm that the Password Sync service is running on all domain controllers.
Answers
C.
Confirm that the Password Sync service is running on all domain controllers.
D.
Reset the user's password in Active Directory.
Answers
D.
Reset the user's password in Active Directory.
Suggested answer: C

Explanation:

Check Service Status: Verify that the Password Sync service is running on all domain controllers by accessing the Services panel on each domain controller.

Restart Service if Necessary: If the service is not running, restart it and ensure it is set to start automatically.

Review Logs: Check the event logs on the domain controllers for any errors related to Password Sync.

Sync Test: Perform a password change on a test user account and verify that the change is synchronized with Google Workspace.

Google Workspace Admin Help - Set Up Password Sync

Google Workspace Admin Help - Troubleshoot Password Sync

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asked 18/09/2024
Karsten Heimers
41 questions
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