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Question 183 - Professional Google Workspace Administrator discussion

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You are configuring a customer relationship management (CRM) solution to integrate with Google Workspace services for the sales department at your organization The CRM solution is in the Google Workspace Marketplace and you deploy the specific CRM solution Employees report that there are no contacts and documents visible in the CRM solution You must identify and fix the problem What should you do?

A.
Check the OAuth scopes and ensure that Drive and Gmail scopes are granted for the CRM solution
Answers
A.
Check the OAuth scopes and ensure that Drive and Gmail scopes are granted for the CRM solution
B.
Check if Manage access to apps is set to Allow users to install and run any app from the Marketplace
Answers
B.
Check if Manage access to apps is set to Allow users to install and run any app from the Marketplace
C.
Revoke all OAuth scopes and reinstall the CRM solution for just the sales department.
Answers
C.
Revoke all OAuth scopes and reinstall the CRM solution for just the sales department.
D.
Check if the App distribution settings are set to ON for everyone in your organization
Answers
D.
Check if the App distribution settings are set to ON for everyone in your organization
Suggested answer: A

Explanation:

Access the Admin Console: Sign in to your Google Admin console.

Navigate to Security Settings: Click on 'Security' and then 'API controls.'

Manage Third-Party App Access: Click on 'Manage third-party app access.'

Check OAuth Scopes: Locate the CRM solution and ensure that it has the necessary OAuth scopes, particularly for Google Drive and Gmail.

Grant Access: If necessary, adjust the settings to grant the required scopes.

Verify Integration: Confirm that the CRM solution now has access to the necessary data and that employees can see contacts and documents.

Google Workspace Admin Help: Manage third-party app access

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asked 18/09/2024
Martin Simmons
40 questions
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