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Question 182 - Professional Google Workspace Administrator discussion

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Several users in your organization reported an issue with receiving emails from one particular external sender You want to troubleshoot the issue and determine whether Google received these emails What should you do?

A.
Check if your Google Workspace domain registration expired
Answers
A.
Check if your Google Workspace domain registration expired
B.
Search for missing email messages by using email Log Search {ELS) and determine why messages weren't delivered
Answers
B.
Search for missing email messages by using email Log Search {ELS) and determine why messages weren't delivered
C.
Update your MX records to make sure they point to Google mail servers
Answers
C.
Update your MX records to make sure they point to Google mail servers
D.
Open a support ticket with Google Workspace Support
Answers
D.
Open a support ticket with Google Workspace Support
Suggested answer: B

Explanation:

Step by Step Comprehensive Detailed Explanation:

Access Email Log Search: Sign in to the Google Admin console and navigate to 'Reports' then 'Audit' and select 'Email Log Search.'

Perform a Search: Enter the details of the external sender and the date range to search for the missing emails.

Analyze Results: Review the search results to see if the emails were received, bounced, or filtered.

Determine Cause: Identify any issues such as delivery errors or spam filtering that might have affected the emails.

Google Workspace Admin Help: Email Log Search

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asked 18/09/2024
Arslan Ibragimov
40 questions
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