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Question 121 - Professional Google Workspace Administrator discussion

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When reloading Gmail in Chrome, the web browser returns a 500 Error. As part of the troubleshooting process, Google support asks you to gather logs. How can this be accomplished?

A.
Chrome > Window Context Menu > More Tools > Developer Tools > Network Tab > Reload the page to replicate the error > ''Export HAR''
Answers
A.
Chrome > Window Context Menu > More Tools > Developer Tools > Network Tab > Reload the page to replicate the error > ''Export HAR''
B.
Admin.google.com > Reporting > Reports > Apps Reports > Gmail
Answers
B.
Admin.google.com > Reporting > Reports > Apps Reports > Gmail
C.
chrome://net-export > Start Logging to Disk > Confirm validity with https://netlog-viewer.appspot.com
Answers
C.
chrome://net-export > Start Logging to Disk > Confirm validity with https://netlog-viewer.appspot.com
D.
Chrome > Window Context Menu > More Tools > Task Manager > Screen Capture List of Running Processes
Answers
D.
Chrome > Window Context Menu > More Tools > Task Manager > Screen Capture List of Running Processes
Suggested answer: A

Explanation:

Open Developer Tools:

In Chrome, click the three dots menu (More).

Select 'More Tools' > 'Developer Tools'.

Replicate the Error:

Go to the 'Network' tab in Developer Tools.

Reload the Gmail page to replicate the 500 error.

Export HAR:

After the error is replicated, right-click on the network log.

Select 'Save all as HAR with content'.

Save the HAR file, which contains detailed logs of the network activity.

This file can then be provided to Google support for further analysis.

Google Workspace Admin Help: Troubleshooting Network Issues

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asked 18/09/2024
Jérémy FRAISSENET
33 questions
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