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Question 127 - Professional Google Workspace Administrator discussion

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Your company has numerous locations throughout the world. Each of these locations has multiple office managers that field questions from employees through an email alias. Some questions have not been answered by an office manager How can you create a system to assign conversations to different receptionists using Workspace?

A.
Create a Google Groups Collaborative Inbox.
Answers
A.
Create a Google Groups Collaborative Inbox.
B.
Use App Script to design a ticketing system that marks conversation ownership.
Answers
B.
Use App Script to design a ticketing system that marks conversation ownership.
C.
Contract with a third-party solution, such as ServiceNow.
Answers
C.
Contract with a third-party solution, such as ServiceNow.
D.
Create Google Tasks and assign them to receptionists to address unanswered questions.
Answers
D.
Create Google Tasks and assign them to receptionists to address unanswered questions.
Suggested answer: A

Explanation:

Access Admin Console: Log in to the Google Admin console.

Create a Group: Navigate to Groups and create a new group. Choose the 'Collaborative Inbox' option for the group type.

Configure Group Settings: Set the appropriate permissions for the group, allowing office managers to assign conversations to receptionists.

Add Members: Add the office managers and receptionists to the group.

Training and Documentation: Provide training and documentation to the office managers and receptionists on how to use the Collaborative Inbox to assign and manage conversations.

Monitor and Adjust: Regularly monitor the usage of the Collaborative Inbox to ensure questions are being assigned and addressed in a timely manner, making adjustments as necessary.

Google Workspace Admin Help - Create and Use a Collaborative Inbox

Google Groups Help - About Collaborative Inboxes

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asked 18/09/2024
Patrick Cheung
37 questions
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