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Question 148 - Professional Google Workspace Administrator discussion

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A user joined your organization and is reporting that every time they start their computer they are asked to sign in. This behavior differs from what other users within the organization experience. Others are prompted to sign in biweekly. What is the first step you should take to troubleshoot this issue for the individual user?

A.
Reset the user's sign-in cookies
Answers
A.
Reset the user's sign-in cookies
B.
Confirm that this user has their employee ID populated as a sign-in challenge.
Answers
B.
Confirm that this user has their employee ID populated as a sign-in challenge.
C.
Check the session length duration for the organizational unit the user is provisioned in.
Answers
C.
Check the session length duration for the organizational unit the user is provisioned in.
D.
Verify that 2-Step Verification is enforced for this user.
Answers
D.
Verify that 2-Step Verification is enforced for this user.
Suggested answer: C

Explanation:

The first step to troubleshoot this issue is to check the session length duration for the organizational unit the user is provisioned in. Differences in session length settings can cause variations in how often users are prompted to sign in.

Go to the Admin console.

Navigate to Security > Settings.

Under Session control, check the session length settings for the organizational unit.

Adjust the session length duration if necessary to match the organization's standard setting.

Google Workspace Admin Help: Control session length

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asked 18/09/2024
Simone Somacal
31 questions
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