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Question 187 - Professional Google Workspace Administrator discussion

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An employee at your organization is having trouble playing a video stored in Google Drive that is embedded in their Google Slides presentation You need to collect the necessary details to troubleshoot the issue What should you do?

A.
Confirm that the source video is in a supported format and resolution and that the user has permission to play the video Have a screen share session to confirm the behavior
Answers
A.
Confirm that the source video is in a supported format and resolution and that the user has permission to play the video Have a screen share session to confirm the behavior
B.
Instruct the employee to give you edit access to the presentation to review the revision history See if the error message changes when you delete and add the slides back
Answers
B.
Instruct the employee to give you edit access to the presentation to review the revision history See if the error message changes when you delete and add the slides back
C.
Check the Google Drive audit logs for any error entries on the Slides presentation Check the help center for the appropriate error message
Answers
C.
Check the Google Drive audit logs for any error entries on the Slides presentation Check the help center for the appropriate error message
D.
Create a copy of the presentation to see if you can replicate the problem, and document any errors you see
Answers
D.
Create a copy of the presentation to see if you can replicate the problem, and document any errors you see
Suggested answer: A

Explanation:

Verify Video Format: Ensure that the video format is supported by Google Drive (e.g., .mp4, .mov).

Check Video Resolution: Make sure the video resolution is supported and not too high for smooth playback.

Permission Check: Confirm that the user has the necessary permissions to access and play the video.

Screen Share Session: Arrange a screen sharing session with the user to observe the issue firsthand.

Replication of Issue: During the session, attempt to play the video to confirm the behavior and identify any error messages.

Troubleshoot: Based on the findings, guide the user on possible fixes such as re-uploading the video, adjusting permissions, or converting the video to a supported format.

Google Workspace Admin Help: Supported video formats

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asked 18/09/2024
Lars Bleckmann
41 questions
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