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Question 188 - Professional Google Workspace Administrator discussion

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The helpdesk at your organization reports that many users in multiple locations are not able to access Gmail, but can access other Workspace services. You must troubleshoot the issue What should you do first?

A.
Open a ticket with Google Support listing the affected users.
Answers
A.
Open a ticket with Google Support listing the affected users.
B.
Check the Google Workspace status dashboard to see whether there is a disruption in Gmail service availability
Answers
B.
Check the Google Workspace status dashboard to see whether there is a disruption in Gmail service availability
C.
Check the Google Workspace release calendar to ensure there's not a Gmail upgrade scheduled
Answers
C.
Check the Google Workspace release calendar to ensure there's not a Gmail upgrade scheduled
D.
Check network connectivity of the affected users
Answers
D.
Check network connectivity of the affected users
Suggested answer: B

Explanation:

Access Status Dashboard: Open the Google Workspace Status Dashboard.

Check Service Status: Look for any reported issues or outages specifically for Gmail.

Verify Timing: Check the timing of the reported issues to see if they correlate with the time when users reported problems.

Additional Information: Review any additional details or updates provided by Google regarding the service disruption.

Communicate Status: Inform the affected users about the service status and any expected resolution time.

Open Ticket if Necessary: If no issues are reported on the status dashboard, proceed with other troubleshooting steps such as checking network connectivity or opening a ticket with Google Support.

Google Workspace Status Dashboard

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asked 18/09/2024
Laura G
57 questions
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