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Question 1 - ITIL-DSV discussion

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A service provider has built a 'cooperative relationship' with a customer.

Which activity are they MOST LIKELY to use to validate the services that are provided?

A.
Review of costs of service provider technology upgrades
Answers
A.
Review of costs of service provider technology upgrades
B.
Joint service reviews of achievements of service targets
Answers
B.
Joint service reviews of achievements of service targets
C.
Continual tracking and analysis of the outcomes, costs, and risks
Answers
C.
Continual tracking and analysis of the outcomes, costs, and risks
D.
Ad-hoc joint service reviews of costs and benefits
Answers
D.
Ad-hoc joint service reviews of costs and benefits
Suggested answer: B

Explanation:

In a 'cooperative relationship,' the activity most likely to validate the services provided is 'Joint service reviews of achievements of service targets.' ITIL 4 suggests that cooperative relationships involve regular and collaborative reviews of service performance against agreed targets. This joint approach helps in aligning the service outcomes with the customer's expectations and fostering a cooperative spirit.

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asked 18/09/2024
Kushantha Gunawardana
49 questions
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