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Question 48 - ITIL-DSV discussion

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A consumer organization is making significant changes to the technologies used by its employees, and is discussing those changes with its service provider.

How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?

A.
Ensure there are adequate knowledge and skills to support the customer's changes
Answers
A.
Ensure there are adequate knowledge and skills to support the customer's changes
B.
Ensure there is adequate capacity to meet the increased demand of the changes
Answers
B.
Ensure there is adequate capacity to meet the increased demand of the changes
C.
Be respectful of the consumer organization's decision to make these changes
Answers
C.
Be respectful of the consumer organization's decision to make these changes
D.
Respond in a timely manner to the customer's enquiries
Answers
D.
Respond in a timely manner to the customer's enquiries
Suggested answer: A

Explanation:

To best demonstrate the capability to meet the needs of a consumer organization making significant technological changes, the service provider should 'Ensure there are adequate knowledge and skills to support the customer's changes.' ITIL 4 underscores the importance of aligning the service provider's capabilities with the customer's evolving needs. This involves not just having the right resources in place but also ensuring that the service provider's team possesses the necessary skills and knowledge to support the changes effectively.

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asked 18/09/2024
Cesar Castillo
31 questions
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