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Question 3 - ITIL-DSV discussion

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A service provider has received information from market analysis which shows that there is strong demand for one of its products in countries in which it does not usually operate. Which activity should the service provider perform now?

A.
Understand and influence the behaviour of different user profiles
Answers
A.
Understand and influence the behaviour of different user profiles
B.
Handle improvement opportunities in a professional manner
Answers
B.
Handle improvement opportunities in a professional manner
C.
Produce a cost model that considers all the resources needed
Answers
C.
Produce a cost model that considers all the resources needed
D.
Evaluate pricing mechanisms to ensure they drive the desired behaviour
Answers
D.
Evaluate pricing mechanisms to ensure they drive the desired behaviour
Suggested answer: A

Explanation:

When a service provider identifies a strong demand for one of its products in new markets, the next step is to 'Understand and influence the behavior of different user profiles.' ITIL 4 emphasizes the importance of understanding customer and user profiles to tailor services and marketing strategies effectively. By understanding the behavior and needs of different user profiles in these new markets, the service provider can better position its product and influence purchasing decisions.

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asked 18/09/2024
Franziska Kreuz
36 questions
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