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Question 60 - ITIL-DSV discussion

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Different types of service relationships require different approaches to assessing mutual readiness. Which of the following statements is CORRECT?

A.
Readiness to change is crucial for a basic relationship
Answers
A.
Readiness to change is crucial for a basic relationship
B.
Readiness to collaborate is crucial for a partnership relationship
Answers
B.
Readiness to collaborate is crucial for a partnership relationship
C.
Assessment of capability, maturity and past performance is crucial for a partnership relationship
Answers
C.
Assessment of capability, maturity and past performance is crucial for a partnership relationship
D.
Readiness to collaborate is crucial for a basic relationship
Answers
D.
Readiness to collaborate is crucial for a basic relationship
Suggested answer: C

Explanation:

The correct statement is 'Assessment of capability, maturity, and past performance is crucial for a partnership relationship.' ITIL 4 highlights that in partnership relationships, it is important to assess not just readiness but also the capabilities, maturity, and past performance of both parties. This ensures that the partnership can achieve its objectives and that both parties are aligned in terms of skills and expectations.

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asked 18/09/2024
Jonathan Correa
45 questions
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