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Question 9 - ITIL-DSV discussion

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An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service. Which activity would MOST help the organization at this stage?

A.
Creating criteria to use when shortlisting suppliers
Answers
A.
Creating criteria to use when shortlisting suppliers
B.
Integrating supplier activities into organization's value streams
Answers
B.
Integrating supplier activities into organization's value streams
C.
Defining strategy and principles for sourcing of resources
Answers
C.
Defining strategy and principles for sourcing of resources
D.
Improving the effectiveness of contract renewal
Answers
D.
Improving the effectiveness of contract renewal
Suggested answer: B

Explanation:

The activity that would most help the organization at this stage is 'Integrating supplier activities into the organization's value streams.' ITIL 4 emphasizes the importance of ensuring that outsourced services are seamlessly integrated into the organization's overall service delivery model. By aligning supplier activities with the organization's value streams, the organization can ensure that its customers and users receive consistent and seamless support services.

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asked 18/09/2024
Jason Siemens
36 questions
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