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Question 2 - ITIL-DSV discussion

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A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer.

Which activity should the service provider include in the plans to offboard the service?

A.
Providing information to users about how to contact the service desk
Answers
A.
Providing information to users about how to contact the service desk
B.
Creating training schedules for users on how to use the service
Answers
B.
Creating training schedules for users on how to use the service
C.
Identifying and making requests for outstanding payments for the service
Answers
C.
Identifying and making requests for outstanding payments for the service
Suggested answer: C

Explanation:

When offboarding a service, the service provider should include 'Identifying and making requests for outstanding payments for the service.' ITIL 4 specifies that offboarding activities should ensure that all financial and contractual obligations are settled before the service is fully retired. This includes resolving any outstanding payments, finalizing documentation, and ensuring a smooth transition for ongoing services.

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asked 18/09/2024
Jarrell John Garcia
37 questions
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