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Question 18 - ITIL-DSV discussion

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An organization is looking for a service provider to support the less critical services. How would you describe the needs of the organization?

A.
Measurable financial targets to optimize the value of the service and total cost of ownership.
Answers
A.
Measurable financial targets to optimize the value of the service and total cost of ownership.
B.
Utility based requirements linked to the current service solution to reduce the impact during the digital transformation.
Answers
B.
Utility based requirements linked to the current service solution to reduce the impact during the digital transformation.
C.
Measurable outcomes and goals giving the service provider the opportunity to take ownership of the service it is providing.
Answers
C.
Measurable outcomes and goals giving the service provider the opportunity to take ownership of the service it is providing.
D.
Value-based value streams to be followed by the service provider with clear and measurable targets.
Answers
D.
Value-based value streams to be followed by the service provider with clear and measurable targets.
Suggested answer: C

Explanation:

When an organization seeks a service provider for less critical services, it is essential to define clear, measurable outcomes and goals. This approach allows the service provider to take ownership of the service delivery, ensuring accountability and alignment with the organization's objectives.

Option A (Incorrect): While financial targets are important, they are not the primary focus when dealing with less critical services where outcomes and ownership are more significant.

Option B (Incorrect): Utility-based requirements focus more on the functionality of the service, which is less relevant for less critical services where outcomes are key.

Option C (Correct): This is the correct answer. Defining measurable outcomes and goals allows the service provider to take ownership, which is crucial for maintaining service quality and ensuring that the service meets the organization's needs, especially for less critical services.

Option D (Incorrect): Value-based value streams are important, but the key here is the ownership and measurable outcomes, which directly tie into the service provider's ability to manage the service effectively.

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asked 18/09/2024
Brandon O'Driscoll
34 questions
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