ExamGecko
Search Search Login
Home Home / ITIL / ITIL-DSV
Question list
Search
Search

List of questions

Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

What is an attribute of a strategic partnership?
Just minutes before the service desk operations close for the day, a user calls with an urgent request. What would be the BEST way to respond to the request?
Different types of service relationships require different approaches to assessing mutual readiness. Which of the following statements is CORRECT?
A consumer organization is making significant changes to the technologies used by its employees, and is discussing those changes with its service provider. How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?
A service provider has received information from market analysis which shows that there is strong demand for one of its products in countries in which it does not usually operate. Which activity should the service provider perform now?
Which is a technique for identifying customers that have common demands?
An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services. Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?
A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements. Which is the BEST approach for collecting the requirements?
Which activity describes user-centered service design?
A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user's ID. What is this an example of?

Question 24 - ITIL-DSV discussion

Report
Export

An organization's business-critical service is experiencing frequent downtimes and slow performances. What do you suggest to improve the situation?

A.
Improve the recovery time object of the critical services to minimize the impact on the service value.
Answers
A.
Improve the recovery time object of the critical services to minimize the impact on the service value.
B.
Coordinate with the business to understand how the services are aligned to the business goals.
Answers
B.
Coordinate with the business to understand how the services are aligned to the business goals.
C.
Scale up the underlying infrastructure to increase the resilience of the service.
Answers
C.
Scale up the underlying infrastructure to increase the resilience of the service.
D.
Match the usage of the services to the downtimes and propose actions to spread the demand.
Answers
D.
Match the usage of the services to the downtimes and propose actions to spread the demand.
Suggested answer: B

Explanation:

When an organization's business-critical service is experiencing frequent downtimes and slow performances, the best approach according to ITIL 4's 'Drive Stakeholder Value' is to coordinate with the business to ensure that the services are properly aligned with business goals. This ensures that any technical improvements or strategic adjustments directly support the business's objectives.

Option A (Incorrect): Improving the recovery time objective (RTO) is important but may not address the root cause of the frequent downtimes and slow performance.

Option B (Correct): Coordinating with the business to understand alignment is crucial. By ensuring that the services align with business goals, you can prioritize the most impactful improvements and ensure that technical adjustments meet strategic needs.

Option C (Incorrect): Scaling up infrastructure may help with resilience, but without understanding the business alignment, this might not be the most efficient or necessary solution.

Option D (Incorrect): Matching usage to downtimes might mitigate some issues but does not address the underlying causes of the performance problems.

Show Answer
asked 18/09/2024
Ron Yan Paglinawan
36 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms