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Question 53 - ITIL-DSV discussion

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A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?

A.
Instructing users to take their device to the service desk team when convenient
Answers
A.
Instructing users to take their device to the service desk team when convenient
B.
Using a self-service portal for the user to request the service desk to provide the update
Answers
B.
Using a self-service portal for the user to request the service desk to provide the update
C.
Instructing the service desk to contact users when updates are available, and guiding them through the update procedure
Answers
C.
Instructing the service desk to contact users when updates are available, and guiding them through the update procedure
D.
Using a push method to check the user's device each time it is connected
Answers
D.
Using a push method to check the user's device each time it is connected
Suggested answer: D

Explanation:

The most appropriate method for updating a software application installed on mobile devices is 'Using a push method to check the user's device each time it is connected.' ITIL 4 recommends automated and seamless methods for delivering updates to users, particularly in situations where the user may not have the expertise or time to manage updates themselves. A push method ensures that updates are delivered efficiently without requiring user intervention, improving the overall user experience and maintaining service continuity.

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asked 18/09/2024
Nestor Quintero
40 questions
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