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Question 58 - ITIL-DSV discussion

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An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

A.
The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
Answers
A.
The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
B.
The service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship
Answers
B.
The service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship
C.
The organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs
Answers
C.
The organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs
D.
The service provider's 'service level management' team negotiates detailed requirements with the organization during the 'co-create' stage of the relationship
Answers
D.
The service provider's 'service level management' team negotiates detailed requirements with the organization during the 'co-create' stage of the relationship
Suggested answer: A

Explanation:

In the case of using an out-of-the-box service from a large service provider, the service provider typically knows about the organization's needs because 'The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization.' ITIL 4 indicates that standardized services are often designed based on common market needs rather than being tailored to the specific needs of individual customers, which is common with large, scalable service offerings.

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asked 18/09/2024
Amanda Ferrucho
26 questions
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