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Question 66 - ITIL-DSV discussion

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Which is the BEST approach for a service consumer to use when they want to obtain services from a service provide?

A.
Develop a list of needs focusing on what should be achieved
Answers
A.
Develop a list of needs focusing on what should be achieved
B.
Ask the service provider to customize a solution to suit their requirements
Answers
B.
Ask the service provider to customize a solution to suit their requirements
C.
Ensure that their detailed requirements are based on a previous legacy solution
Answers
C.
Ensure that their detailed requirements are based on a previous legacy solution
D.
Provide the service provider with a detailed list of requirements
Answers
D.
Provide the service provider with a detailed list of requirements
Suggested answer: A

Explanation:

The best approach for a service consumer to use when they want to obtain services from a service provider is to 'Develop a list of needs focusing on what should be achieved.' ITIL 4 emphasizes the importance of focusing on outcomes rather than specific technical requirements. By clearly stating what needs to be achieved, the service provider can design or select the best service to meet those needs.

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asked 18/09/2024
Luis Antonio Sanchez Estrada
35 questions
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