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Question 68 - ITIL-DSV discussion

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A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?

A.
The service will display a list of items uploaded by the user
Answers
A.
The service will display a list of items uploaded by the user
B.
Menu pages will update in less than 5 seconds
Answers
B.
Menu pages will update in less than 5 seconds
C.
The service will be available for 24 hours every day
Answers
C.
The service will be available for 24 hours every day
D.
The service will allow each user 100GB of storage space
Answers
D.
The service will allow each user 100GB of storage space
Suggested answer: D

Explanation:

An example of a utility requirement for a cloud-based document storage service is 'The service will allow each user 100GB of storage space.' ITIL 4 defines utility as the functionality of a service that meets user needs. In this case, the amount of storage space provided is a key functional requirement that determines the utility of the service for its users.

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asked 18/09/2024
Kishi Peart
36 questions
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