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Question 124 - PRINCE2-7-Foundation discussion

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Which of the following statements about customer's quality expectations and acceptance criteria are true?

1. Customer's quality expectations form a specific and precise list of measurable criteria that a project product should meet in order to be acceptable to key stakeholders.

2. Acceptance criteria are often expressed in broad terms as a means to gain common understanding of general quality requirements.

A.
Only 1 is true
Answers
A.
Only 1 is true
B.
Only 2 is true
Answers
B.
Only 2 is true
C.
Both 1 and 2 are true
Answers
C.
Both 1 and 2 are true
D.
Neither 1 or 2 are true
Answers
D.
Neither 1 or 2 are true
Suggested answer: B

Explanation:

In PRINCE2, customer's quality expectations (CQEs) are a high-level statement of what the customer expects from the project and are often expressed in broad terms. They are not necessarily measurable on their own but provide a sense of general quality requirements. In contrast, acceptance criteria are specific and precise; they form the list of conditions that a project product must meet to be accepted by key stakeholders. Therefore, statement 1 is false, and statement 2 correctly describes the customer's quality expectations.

Reference: PRINCE2 7 Foundation handbook and official documents.

asked 23/09/2024
Gajendran Balasingam
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