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Salesforce Certified Communications Cloud Accredited Professional Practice Test - Questions Answers, Page 3

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Question 21

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Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

Model the router technical product and decompose it from the business internet offer.
Model the router technical product and decompose it from the business internet offer.
Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
Model the router as an attribute of the business internet offer with a default value of 'included'
Model the router as an attribute of the business internet offer with a default value of 'included'
Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
Suggested answer: A
asked 23/09/2024
Mathijn Smit
41 questions

Question 22

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Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

Advance Rules
Advance Rules
Attribute Rules
Attribute Rules
Context Rules
Context Rules
Compatibility Rules
Compatibility Rules
Suggested answer: A
asked 23/09/2024
Jarlesi Bolivar
36 questions

Question 23

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Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
Configure a Callout Orchestration item using the enhanced system interface
Configure a Callout Orchestration item using the enhanced system interface
Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
Suggested answer: B

Explanation:

If the asynchronous response for the event is short, you can use the same callout to wait for the response. However, if the callout takes a long time, such as days, then it is best to use a push event to receive the response.

asked 23/09/2024
Chris Bezuidenhout
39 questions

Question 24

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Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
User, Person Account, Billing Account, Service Account, Contacts, Assets.
User, Person Account, Billing Account, Service Account, Contacts, Assets.
Suggested answer: A
asked 23/09/2024
Praneel Maharaj
21 questions

Question 25

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Universal containers want to include Product A every time they sell the bundle B. Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

Configure the cardinality Min as 0, Max 1 and default as 1.
Configure the cardinality Min as 0, Max 1 and default as 1.
Configure the cardinality Min as 1, Max 1 and default as 1
Configure the cardinality Min as 1, Max 1 and default as 1
Add an Auto Add rule to include product A with bundle B
Add an Auto Add rule to include product A with bundle B
Add a Recommendation rule for Product A when bundle B is added
Add a Recommendation rule for Product A when bundle B is added
Suggested answer: A
asked 23/09/2024
michael brooks
37 questions

Question 26

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Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
Suggested answer: A, C, D
asked 23/09/2024
Shirish Astagikar
39 questions

Question 27

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Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
Only Migrate the assets needed when customers are trying to place MACD orders.
Only Migrate the assets needed when customers are trying to place MACD orders.
Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
Suggested answer: A
asked 23/09/2024
ben ebrahimi
39 questions

Question 28

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An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

Downstream Order Item Scope
Downstream Order Item Scope
Top Order Item Scope
Top Order Item Scope
Order Item Scope
Order Item Scope
Account Scope
Account Scope
Suggested answer: D
asked 23/09/2024
Peter Avino
36 questions

Question 29

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What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

The product services sold can undergo future attribute changes
The product services sold can undergo future attribute changes
The Product sold is a device accessory such as phone case
The Product sold is a device accessory such as phone case
The product/service sold is high volume, one time billing event, such as a pay per view
The product/service sold is high volume, one time billing event, such as a pay per view
The product services sold will have child features added in the future
The product services sold will have child features added in the future
The product Service sold has a recurring charge
The product Service sold has a recurring charge
Suggested answer: A, D
asked 23/09/2024
matteo vadagnini
46 questions

Question 30

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Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

Use Cart Based APIs
Use Cart Based APIs
Use Digital Commerce APIs
Use Digital Commerce APIs
Use CPQAppHandler Methods
Use CPQAppHandler Methods
Use EPC APIs
Use EPC APIs
Suggested answer: B
asked 23/09/2024
Mourad Tannous
24 questions
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Related questions

ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements: * Product must be grouped during decomposition in order to send products to the billing system based on location * After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog. Which communication cloud feature should consultant recommend for this use case to minimize the customer issue
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone. What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over. which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?