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Salesforce Certified Communications Cloud Accredited Professional Practice Test - Questions Answers, Page 4

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Question 31

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Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
Suggested answer: C
asked 23/09/2024
Ioana Mihaila
49 questions

Question 32

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Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows

* They often need to refer back to their documents for routine customer requests

* They are able to handle the majority of customer request themselves despite of current challenges

* Routine customer requests require many clicks and they want the new system to focus user experience.

One of the common MACD transactions is to increase the quality of the assets

What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
Leverage the CPQ cart for all cases minimize the implementation effort
Leverage the CPQ cart for all cases minimize the implementation effort
Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
Suggested answer: A
asked 23/09/2024
Aziz ZENNOUN
47 questions

Question 33

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Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
Create Apex class and hook code to calculate the price and add as a step within the pricing plan
Create Apex class and hook code to calculate the price and add as a step within the pricing plan
Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
Suggested answer: A
asked 23/09/2024
Kevin Collins
30 questions

Question 34

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ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
Suggested answer: B
asked 23/09/2024
lance bonczkiewicz
31 questions

Question 35

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United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

Change of Plan
Change of Plan
Apply Promotion
Apply Promotion
Modify Order
Modify Order
Disconnect and New order
Disconnect and New order
Suggested answer: A
asked 23/09/2024
Edward Eric
36 questions

Question 36

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Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

Implement the router condition logic in the integration layer as callout task
Implement the router condition logic in the integration layer as callout task
Map all relevant information to the Customer Facing Service (CFS)
Map all relevant information to the Customer Facing Service (CFS)
Use action type from fulfillment request lines in the callout condition task
Use action type from fulfillment request lines in the callout condition task
Implement the router condition logic within decomposition layer with more conditions.
Implement the router condition logic within decomposition layer with more conditions.
Use the Action type from Order items to the Decomposition Relationship Conditions.
Use the Action type from Order items to the Decomposition Relationship Conditions.
Suggested answer: D
asked 23/09/2024
Paul LOUIS DIT PICARD
36 questions

Question 37

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niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
Suggested answer: D
asked 23/09/2024
Nuno Silva
38 questions

Question 38

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During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
Suggested answer: A
asked 23/09/2024
Vincent Cham
31 questions

Question 39

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Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.

Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called ''Installation Type'' on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

An error at runtime no value will be assigned to the attribute ''installation Type'' on the technical product
An error at runtime no value will be assigned to the attribute ''installation Type'' on the technical product
No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
No error will be returned the ''installation type'' will be copied as empty/null after decomposition on the technical product
No error will be returned the ''installation type'' will be copied as empty/null after decomposition on the technical product
An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
Suggested answer: B
asked 23/09/2024
CCF AG Alexander Seidler
35 questions

Question 40

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United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

To create inventory items to be used in subsequent MACD.
To create inventory items to be used in subsequent MACD.
To validate the migrated assets data aligns with assets data model
To validate the migrated assets data aligns with assets data model
To validate if decomposition works on migrated assets
To validate if decomposition works on migrated assets
To validate if MACD works on migrated Assets.
To validate if MACD works on migrated Assets.
Suggested answer: A
asked 23/09/2024
aakriti grover
51 questions
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