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Salesforce Certified Communications Cloud Accredited Professional Practice Test - Questions Answers, Page 5

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Question 41

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Has commercial attribute called ''access Type'' on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the ''access type'' value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

M:M
M:M
M:1
M:1
1:M
1:M
1:1
1:1
Suggested answer: C
asked 23/09/2024
Praveen Achankunju
44 questions

Question 42

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The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

Design for one callout each request and cache the identifier in memory
Design for one callout each request and cache the identifier in memory
Design integration procedure that makes both request and returns the result to order Management.
Design integration procedure that makes both request and returns the result to order Management.
Use Data raptor technology to make the request and return the response to order management
Use Data raptor technology to make the request and return the response to order management
Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
Suggested answer: C, D
asked 23/09/2024
Helania Stevenson
51 questions

Question 43

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Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.

The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

What data and from which system will be migrated
What data and from which system will be migrated
Who will be the main point of contact for migration
Who will be the main point of contact for migration
What tools and databases will be used to perform the migration
What tools and databases will be used to perform the migration
What will be the overall cost for migration?
What will be the overall cost for migration?
What is the quality, structure and frequency of the data migration?
What is the quality, structure and frequency of the data migration?
Suggested answer: A, C, E
asked 23/09/2024
Steven Owens
40 questions

Question 44

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A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
Use the versioning feature and comparing the prices for the version product after having enabled the feature
Use the versioning feature and comparing the prices for the version product after having enabled the feature
Use EPC project feature checking the changes done for the defaulted project after having enable the feature
Use EPC project feature checking the changes done for the defaulted project after having enable the feature
Use price list history checking the changes done after having enabled the track field history on the Price list entry object
Use price list history checking the changes done after having enabled the track field history on the Price list entry object
Suggested answer: C
asked 23/09/2024
Tania Trif
50 questions

Question 45

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Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
Migrating millions of records will cause Order Management to fail during processing due to large volume
Migrating millions of records will cause Order Management to fail during processing due to large volume
Migrating millions of records may reduce query performance due to large data volumes
Migrating millions of records may reduce query performance due to large data volumes
This would require migrating all products sold within last 5 years, including those that are no longer sold.
This would require migrating all products sold within last 5 years, including those that are no longer sold.
Migrating Assets instead of orders would provide more business Value.
Migrating Assets instead of orders would provide more business Value.
Suggested answer: B, D
asked 23/09/2024
Vahit Erciyas
44 questions

Question 46

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A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

Add the delivery zip code customer field as a header in the pricing calculation matrix
Add the delivery zip code customer field as a header in the pricing calculation matrix
Configure the tax rate in the price plan and it will be added automatically when added to the cart.
Configure the tax rate in the price plan and it will be added automatically when added to the cart.
Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
Suggested answer: A

Explanation:

If requirement is to have static calculation, then use Hook implementation

If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.

asked 23/09/2024
Steven Owens
36 questions

Question 47

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United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
Introduce customer data management system as a part of digital transformation to keep customer data up to date
Introduce customer data management system as a part of digital transformation to keep customer data up to date
Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
Suggested answer: A
asked 23/09/2024
Kamal maru
41 questions

Question 48

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Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
Create a churn trend app from a template in CRM analytics to identify customer likely to churn
Create a churn trend app from a template in CRM analytics to identify customer likely to churn
Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
Suggested answer: B
asked 23/09/2024
Hairul Isman Abdul Gaffar
38 questions

Question 49

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ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

Keep the number of attribute on the product low, avoid big picklist and direct assignments.
Keep the number of attribute on the product low, avoid big picklist and direct assignments.
Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
Suggested answer: B
asked 23/09/2024
Akhil Borkar
40 questions

Question 50

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ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

Use industry order management to inform the assurance platform as a part of the orchestration plan
Use industry order management to inform the assurance platform as a part of the orchestration plan
Use an on-demand data pull from communication cloud using REST API from servicer assurance
Use an on-demand data pull from communication cloud using REST API from servicer assurance
Use a Bulk API connector via middleware
Use a Bulk API connector via middleware
Use platform events and GetAsset API
Use platform events and GetAsset API
Suggested answer: A
asked 23/09/2024
Sebastian van de Zweerde
43 questions
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Related questions

ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements: * Product must be grouped during decomposition in order to send products to the billing system based on location * After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog. Which communication cloud feature should consultant recommend for this use case to minimize the customer issue
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone. What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.
A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over. which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?