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Question 94 - Certified Contact Center discussion

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You need to validate web form functionality. Which method provides the most direct test?

A.
Reviewing form configuration settings and field mappings within Salesforce.
Answers
A.
Reviewing form configuration settings and field mappings within Salesforce.
B.
Manually submitting test data through the web form and verifying case creation in Salesforce.
Answers
B.
Manually submitting test data through the web form and verifying case creation in Salesforce.
C.
Monitoring web server logs for form access and error messages to identify technical issues.
Answers
C.
Monitoring web server logs for form access and error messages to identify technical issues.
D.
All of the above, offering complementary perspectives on web form functionality and potential challenges.
Answers
D.
All of the above, offering complementary perspectives on web form functionality and potential challenges.
Suggested answer: D

Explanation:

Validating web form functionality comprehensively requires multiple testing strategies. Reviewing form configuration and field mappings ensures that all settings are correctly specified. Manually submitting test data through the form to verify integration and data flow into Salesforce is crucial for real-world testing. Monitoring web server logs helps identify any access issues or technical errors. Thus, 'D. All of the above, offering complementary perspectives on web form functionality and potential challenges' provides a thorough method for ensuring that web forms are functional and effectively integrated.

Reference: Salesforce Web-to-Lead Forms

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asked 23/09/2024
sarath raj
41 questions
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