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Question 103 - Certified Contact Center discussion

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You need to migrate both active and historical customer data. Which migration approach balances efficiency and minimal disruption?

A.
Full cutover migration transferring all data at once, followed by system downtime for configuration.
Answers
A.
Full cutover migration transferring all data at once, followed by system downtime for configuration.
B.
Phased migration migrating specific data subsets in stages to minimize service interruption.
Answers
B.
Phased migration migrating specific data subsets in stages to minimize service interruption.
C.
Incremental migration continuously syncing updates from legacy systems to Salesforce for real-time data consistency.
Answers
C.
Incremental migration continuously syncing updates from legacy systems to Salesforce for real-time data consistency.
D.
Pilot migration testing the process with a small data sample before large-scale migration commences.
Answers
D.
Pilot migration testing the process with a small data sample before large-scale migration commences.
Suggested answer: B

Explanation:

A phased migration approach, where specific subsets of data (both active and historical customer data) are migrated in stages, balances efficiency and minimal disruption. This strategy allows continuous operation of both legacy and new systems during the transition phase, minimizing downtime and service interruptions. It also provides opportunities to address issues on a smaller scale before they affect the entire dataset.

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asked 23/09/2024
Mike Rachuj
34 questions
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