Salesforce Certified Health Cloud Accredited Professional Practice Test - Questions Answers, Page 4
List of questions
Question 31
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Which three terms can a Life Sciences company track about a Care Program using Program Management in Health Cloud? (Choose three)
Explanation:
According to the Salesforce documentation, a life sciences company can track the following terms about a care program using program management in Health Cloud:
The clinical indicators that need to be monitored in the care program, such as blood pressure, cholesterol level, or weight.
The products that are associated with a given care program, such as medications, devices, or services.
The plans that enrollees have been engaged in as part of the care program, such as education plan, adherence plan, or follow-up plan. Therefore, options A, B, and E are correct. Option C is incorrect, because marketing campaigns are not tracked by program management in Health Cloud. Option D is incorrect, because budget and expense are not tracked by program management in Health Cloud.
Question 32
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What is the difference between Care Program and Care Plans in Health Cloud? (Choose 1 -- Recall concept / Remember.)
Explanation:
According to the Salesforce documentation, care programs and care plans are different concepts in Health Cloud:
Care programs track a patient's overall health journey from enrollment to completion. They provide guidance and support for patients to proactively manage their health by increasing their adherence to treatment plans.
Care plans are practical, actionable steps to support the health of a patient. They break health problems down into doable, trackable actions. They serve as the source of truth for all the individuals involved in the care of a patient. Therefore, option A is correct. Option B is incorrect, because both care programs and care plans can be exposed in a community. Option C is incorrect, because both care programs and care plans can be used by providers, payers, and life sciences companies. Option D is incorrect, because care programs are not a different type of care plan, but a separate object in Health Cloud. Option E is incorrect, because care programs are not an extension of care plans, but a related object in Health Cloud.
Question 33
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Which Permission Set Licenses are required to utilize and access Health Cloud feature and functionalities? (Choose two)
Explanation:
According to theHealth Cloud Implementation Guide, the two permission set licenses that are required to utilize and access Health Cloud features and functionalities are Health Cloud and Health Cloud Permission Set License. Health Cloud is a base license that enables access to Health Cloud objects and tabs. Health Cloud Permission Set License is an add-on license that enables access to Health Cloud Lightning components and pages. Health Cloud for Community, Health Cloud Platform, and Health Cloud Standard are not valid permission set licenses for Health Cloud.
Question 34
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How can a Health Cloud administrator change the label 'Patient Card' to 'Member Card' to be more aligned with their specific business terminology and use case?
Explanation:
According to theHealth Cloud Implementation Guide, the way to change the label 'Patient Card' to 'Member Card' to be more aligned with their specific business terminology and use case is to go to setup, navigate to Custom Labels, select the 'Patient_Card_Header' label, click the 'New Local Translation/Overrides' button, select the language and enter the new label. This method allows you to override the default label for a specific language. The other options are not valid ways to change the label.
Question 35
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How should Members and Patients be represented during the basic set-up of Health Cloud console for Care Coordinators and Managers as per the Salesforce recommendation?
Explanation:
According to theHealth Cloud Implementation Guide, leveraging Person Accounts is the recommended approach to represent Members and Patients during the basic set-up of Health Cloud console for Care Coordinators and Managers. Person Accounts are a type of account that combines account and contact information in a single record. They are suitable for representing individual consumers in healthcare and life sciences. The other options are not recommended approaches to represent Members and Patients.
Question 36
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Within Health Cloud Console, there are two apps available for use depending on work preferences, which console is available within Lightning Experience?
Explanation:
:According to theHealth Cloud Implementation Guide, Health Cloud -- Console is the console that is available within Lightning Experience. It is a customizable workspace that allows users to view and manage multiple records on a single screen.
Question 37
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A Health Cloud administrator would like to setup a new default sub-tab when opening record, where in the setup menu would the administrator go to accomplish this?
Explanation:
According to theHealth Cloud Implementation Guide, a Health Cloud administrator can change the default sub-tab when opening a record by going to setup, navigating to Custom Settings, and editing the Default Subtab setting. This setting allows you to specify which sub-tab should be displayed by default when opening a record in Health Cloud -- Console. The other options are not relevant for changing the default sub-tab.
Question 38
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A Health Cloud administrator is working on a call center implementation and has to ensure that the phone numbers passing through the CTI settings display the matching contact record via Screen Pop. Which custom metadata type within Health Cloud should the administrator update to achieve this requirement?
Explanation:
According to the Salesforce documentation1, the Feature Flag Setting custom metadata type within Health Cloud allows you to enable or disable certain features of Health Cloud. One of the features that can be enabled or disabled is the CTIDriverSetting, which controls whether the CTI adapter is used to display phone numbers in the patient console.To ensure that the phone numbers passing through the CTI settings display the matching contact record via screen pop, the administrator should update the Feature Flag Setting -> CTIDriverSetting custom metadata type and set the value to true1.
Question 39
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How would a Health Cloud administrator indicate which tab should appear when a patient record is opened in the Patient Console?
Explanation:
According to the Salesforce documentation2, the Patient Card configuration allows you to customize how patient information is displayed in the patient console. You can create different tabs for different types of information, such as demographics, medications, or referrals. To indicate which tab should appear when a patient record is opened in the patient console, you need to edit the Patient Card configuration for that tab and enable Default Subtab.This will make that tab the default subtab for all patient records2.
Question 40
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Where can a Salesforce administrator configuring different levels of access to patients' care plans, configure team members different levels of access to cases to ensure sensitive data is not shared with the wrong groups?
Explanation:
Reference and details below.
Question