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Salesforce Certified Health Cloud Accredited Professional Practice Test - Questions Answers, Page 6

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Question 51

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Healthcare companies face challenges from a variety of sources. What are three common challenges they could encounter that HC solves for? (Choose 3)

There are not enough Providers for the amount of the Care Requests.
There are not enough Providers for the amount of the Care Requests.
Insufficient funds allocated to Research and Development.
Insufficient funds allocated to Research and Development.
The need to drive sales while reducing cost.
The need to drive sales while reducing cost.
Growing customer expectations for delivery of care everywherE.
Growing customer expectations for delivery of care everywherE.
Growing demand for a more personalized care experience.
Growing demand for a more personalized care experience.
Suggested answer: C, D, E

Explanation:

According to the Salesforce website, Health Cloud solves for some of the common challenges that healthcare companies face from various sources. Some of these challenges are:

The need to drive sales while reducing cost: Health Cloud helps healthcare companies increase their revenue and efficiency by streamlining their processes, automating their workflows, and optimizing their resources.

Growing customer expectations for delivery of care everywhere: Health Cloud helps healthcare companies deliver personalized and collaborative care across every touchpoint, whether it is in person, online, or on mobile devices.

Growing demand for a more personalized care experience: Health Cloud helps healthcare companies provide tailored and holistic care for each customer by leveraging data insights, artificial intelligence, and digital engagement tools.

asked 23/09/2024
Amir Arefi
35 questions

Question 52

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Which permission set is needed to grant users read access to health insurance records and also create, read and update access to Utilization Management records?

HC Utilization Management Permission Set
HC Utilization Management Permission Set
HC Foundation permission set
HC Foundation permission set
HC Permission set license
HC Permission set license
The Health Cloud Member Services Permission Set
The Health Cloud Member Services Permission Set
Suggested answer: A

Explanation:

Reference and details below.

Salesforce Certified Health Cloud Accredited Professional image Question 52 explanation 62679 09232024002438000000

According to the Salesforce documentation, to grant users read access to health insurance records and also create, read and update access to utilization management records, you need to assign them the HC Utilization Management permission set. This permission set grants users access to various objects, fields, tabs, apps, and components related to utilization management in Health Cloud.

asked 23/09/2024
Aung Zin
41 questions

Question 53

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What is the best practice when transitioning an org from Service Cloud to HC?

Approach depends on how each customer uses their org. Any other options may be used.
Approach depends on how each customer uses their org. Any other options may be used.
Put HC use cases in a new org, leave only Service Cloud use cases in an existing org.
Put HC use cases in a new org, leave only Service Cloud use cases in an existing org.
Migrate the entire org in place.
Migrate the entire org in place.
Build out HC capabilities in a new org, then migrate all users and data.
Build out HC capabilities in a new org, then migrate all users and data.
Suggested answer: A

Explanation:

Reference and details below.

Salesforce Certified Health Cloud Accredited Professional image Question 53 explanation 62680 09232024002438000000

According to theHealth Cloud Implementation Guide, the best practice when transitioning an org from Service Cloud to Health Cloud is to approach it depending on how each customer uses their org. There is no one-size-fits-all solution for migrating from Service Cloud to Health Cloud, as each customer may have different requirements, use cases, and data models. Therefore, any of the other options may be used depending on the customer's needs and preferences.

asked 23/09/2024
DAVID STAATZ
40 questions

Question 54

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A Payer Service Cloud org uses Accounts and contacts to model Health Insurance Members. While all teams within the organization Work with all members, only some teams require HC capabilities. What is the recommended best practice for modeling members in HC for this organization?

Only groups needing HC capabilities need to use Person Accounts.
Only groups needing HC capabilities need to use Person Accounts.
Model as Person Accounts, whether they are using HC capabilities or not.
Model as Person Accounts, whether they are using HC capabilities or not.
Account Record Types for existing members can remain as-is. Future members should be created as Person Accounts.
Account Record Types for existing members can remain as-is. Future members should be created as Person Accounts.
Use the individual model with HC
Use the individual model with HC
Suggested answer: B

Explanation:

According to theHealth Cloud Implementation Guide, the recommended best practice for modeling members in Health Cloud for a payer service cloud org that uses accounts and contacts to model health insurance members is to model them as person accounts, whether they are using Health Cloud capabilities or not. Person accounts are a type of account that combines account and contact information in a single record. They are suitable for representing individual consumers in healthcare and life sciences. Using person accounts for all members can simplify data management and avoid data duplication. Only groups needing Health Cloud capabilities need to use person accounts is not a recommended best practice, as it can create inconsistency and complexity in data modeling. Account record types for existing members can remain as-is is not a recommended best practice, as it can limit the functionality and integration of Health Cloud features. Using the individual model with Health Cloud is not a valid option, as the individual model is not supported by Health Cloud.

asked 23/09/2024
Carlos Antonio Cardenas Lee
35 questions

Question 55

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In which two ways can a Data Architect ensure PHI/PII data visibility is minimized during the migration of Patient Data from an existing Service Cloud org to a new HC org?(Choose 2)

Use Salesforce Data Masking when moving data to a Sandbox.
Use Salesforce Data Masking when moving data to a Sandbox.
Use Data Templates to exclude PHI/PII data from being added to Partial Copy Sandboxes
Use Data Templates to exclude PHI/PII data from being added to Partial Copy Sandboxes
Export Data to a spreadsheet to remove PHI before importing it into a Sandbox
Export Data to a spreadsheet to remove PHI before importing it into a Sandbox
Ensure Sandboxes have
Ensure Sandboxes have
Platform Shield enabled.
Platform Shield enabled.
Suggested answer: A, B

Explanation:

According to theHealth Cloud Data Model Developer Guide, two ways that a data architect can ensure PHI/PII data visibility is minimized during the migration of patient data from an existing Service Cloud org to a new Health Cloud org are:

Use Salesforce Data Masking when moving data to a sandbox. Data Masking is a tool that helps you protect sensitive data in sandboxes by masking it with anonymized values.

Use Data Templates to exclude PHI/PII data from being added to partial copy sandboxes. Data Templates are files that specify which objects and fields to include or exclude when creating a partial copy sandbox. Exporting data to a spreadsheet to remove PHI before importing it into a sandbox is not a recommended way, as it can introduce errors and security risks. Ensuring sandboxes have Platform Shield enabled is not a valid way, as Platform Shield is not a feature of sandboxes. Platform Shield is a product that allows encryption of data at rest in production orgs.

asked 23/09/2024
Naveen Kotipalli
39 questions

Question 56

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What is the recommended approach to create patients' records used in HC?

Use Patient Data Import Wizard for importing up to 50,000 records.
Use Patient Data Import Wizard for importing up to 50,000 records.
Patient object to convert leads into contacts.
Patient object to convert leads into contacts.
Create patient records using Patient Loader WizarD.
Create patient records using Patient Loader WizarD.
Create as Person Accounts or Leads for referrals
Create as Person Accounts or Leads for referrals
Suggested answer: D
asked 23/09/2024
samir Heniche
39 questions

Question 57

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Which step is recommended to be completed before migrating from Service Cloud to HC?

Migrate all existing leads to candidate leads.
Migrate all existing leads to candidate leads.
Migrate patient data to person accounts.
Migrate patient data to person accounts.
Uninstall any Sales Cloud related packages.
Uninstall any Sales Cloud related packages.
Log a Salesforce support case.
Log a Salesforce support case.
Suggested answer: B
asked 23/09/2024
Abigail Bormann
40 questions

Question 58

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A Salesforce administrator is migrating a Service Cloud org to Health Cloud and is considering using the Health Cloud Provider data model. Which approach should the administrator take if the Custom Provider Search Lightning component is to be used?

The Provider data model is required for all Service Cloud to Health Cloud migrations, but either the standard or custom search components may be useD.
The Provider data model is required for all Service Cloud to Health Cloud migrations, but either the standard or custom search components may be useD.
If the Provider data model is used, the standard Health Cloud Provider Search component must be used or extendeD. Custom search components are not supporteD.
If the Provider data model is used, the standard Health Cloud Provider Search component must be used or extendeD. Custom search components are not supporteD.
The current data model with the existing component can be used as well as the Provider data model with either custom search component or the Health Cloud Provider Search component.
The current data model with the existing component can be used as well as the Provider data model with either custom search component or the Health Cloud Provider Search component.
The Standard Health Cloud Provider Search component can be used to search either the Health Cloud Provider data model or a custom Provider data model.
The Standard Health Cloud Provider Search component can be used to search either the Health Cloud Provider data model or a custom Provider data model.
Suggested answer: C

Explanation:

According to the Salesforce documentation1, the Health Cloud Provider data model is an optional data model that can be used to represent providers and their relationships in Health Cloud. It is not required for all Service Cloud to Health Cloud migrations, and it can coexist with the existing data model. The Custom Provider Search Lightning component is a custom component that can be used to search for providers using any data model, including the Health Cloud Provider data model or a custom provider data model. The Health Cloud Provider Search component is a standard component that can be used to search for providers using the Health Cloud Provider data model only.It can be extended or customized, but not replaced by a custom component1.

asked 23/09/2024
Vasyl Basaraba
28 questions

Question 59

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Which two use cases can be enabled using the Remote Patient Monitoring feature in Health Cloud? (Choose two.)

Monitor the location of the patient using the GPS on their mobile device.
Monitor the location of the patient using the GPS on their mobile device.
Use a meaningful subset of the data generated by connected devices to drive patient engagement and intervention.
Use a meaningful subset of the data generated by connected devices to drive patient engagement and intervention.
Connect the patient's social media accounts to the patient profile and use information contained in social media feeds to monitor the patient's health.
Connect the patient's social media accounts to the patient profile and use information contained in social media feeds to monitor the patient's health.
Bring in all the device generated data for the entire patient population to create a device data lake within Health ClouD.
Bring in all the device generated data for the entire patient population to create a device data lake within Health ClouD.
Use the data generated by connected devices used by patient to monitor the patient's health.
Use the data generated by connected devices used by patient to monitor the patient's health.
Suggested answer: B, E

Explanation:

According to the Salesforce documentation2, Remote Patient Monitoring is a feature in Health Cloud that enables healthcare organizations to use the data generated by connected devices used by patients to monitor their health and provide personalized care. Remote Patient Monitoring allows healthcare organizations to:

Use a meaningful subset of the data generated by connected devices to drive patient engagement and intervention.Remote Patient Monitoring helps healthcare organizations filter and prioritize the device data based on predefined rules and thresholds, and trigger actions such as alerts, tasks, or messages when certain conditions are met2.

Use the data generated by connected devices used by patients to monitor their health. Remote Patient Monitoring helps healthcare organizations collect and store the device data in Health Cloud, and display it in various views such as charts, dashboards, or reports.This helps healthcare professionals gain insights into the patients' health status, trends, and outcomes2.

asked 23/09/2024
Farshin Golpad
38 questions

Question 60

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Which of the following Salesforce and Health Cloud objects can be used to represent Provider and their relationship in a Provider Management data model? (Choose Three.)

Contact
Contact
Healthcare Practitioner Facility
Healthcare Practitioner Facility
Lead
Lead
Case
Case
Healthcare Provider
Healthcare Provider
Suggested answer: A, B, E

Explanation:

Reference and details below.

Salesforce Certified Health Cloud Accredited Professional image Question 60 explanation 62687 09232024002438000000

According to the Salesforce documentation3, the following Salesforce and Health Cloud objects can be used to represent providers and their relationships in a provider management data model:

Contact: A contact is a standard object in Salesforce that stores information about an individual person, such as name, phone, email, address, etc.A contact can be used to represent a provider who is a person, such as a physician, nurse, or therapist3.

Healthcare Practitioner Facility: A healthcare practitioner facility is a custom object in Health Cloud that stores information about the relationship between a provider and a facility where they practice, such as hospital, clinic, or pharmacy.A healthcare practitioner facility can be used to track each of the different locations where a provider practices3.

Healthcare Provider: A healthcare provider is a custom object in Health Cloud that stores information about a provider who is an organization or a group of providers, such as hospital system, clinic network, or physician group3.

asked 23/09/2024
stefano nicoletti
35 questions
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