A payer needs to manage requests for concurrent review of prior authorizations within Health Cloud and wants to use out-of-the-box record types and page layouts. However, the payer's Salesforce administrator does not see any preconfigured record types or page layouts for prior authorizations in the payer's Salesforce org.
What should a consultant recommend to the Salesforce administrator to expedite implementation?

Question

A payer needs to manage requests for concurrent review of prior authorizations within Health Cloud and wants to use out-of-the-box record types and page layouts. However, the payer's Salesforce administrator does not see any preconfigured record types or page layouts for prior authorizations in the payer's Salesforce org.

What should a consultant recommend to the Salesforce administrator to expedite implementation?

Arnaud Dutel · Accepted Answer

Install the Health Cloud Care Request Extensions package.

Arnaud Dutel · Answer

Install the Health Cloud Claims unmanaged package.

Arnaud Dutel · Answer

Build custom page layouts and record types to support the requirement.

Arnaud Dutel · Answer

Install an AppExchange prior authorization package.

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