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Question 221 - Certified Health Cloud Accredited Professional discussion

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Bloomington Caregivers is looking to streamline the user experience for its call center agents On the patient's record, the company wants the ability to:

* Inform agents about changes in information

* View basic details about a patients insurance

* Have a complete view of all engagement interactions in one place

Which three components from Contact Center for Health Cloud should a consultant use to achieve this?

A.
Member Plan FlexCard
Answers
A.
Member Plan FlexCard
B.
Identity Verification
Answers
B.
Identity Verification
C.
Record Alerts
Answers
C.
Record Alerts
D.
Action Launcher
Answers
D.
Action Launcher
E.
Timeline
Answers
E.
Timeline
Suggested answer: C, D, E

Explanation:

Record Alerts can be used to inform agents about changes in information, such as a change in address or phone number. Record Alerts display a banner on the record page with a custom message and an optional link to another record or URL.

Action Launcher can be used to view basic details about a patient's insurance, such as the plan name, coverage type, and eligibility status. Action Launcher displays a FlexCard component that shows key information from a related record or external data source.

Timeline can be used to have a complete view of all engagement interactions in one place, such as calls, emails, tasks, and events. Timeline displays a chronological list of past and upcoming activities related to the record.

asked 23/09/2024
Trey Contello
42 questions
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