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Salesforce Certified Health Cloud Accredited Professional Practice Test - Questions Answers, Page 23

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Question 221

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Bloomington Caregivers is looking to streamline the user experience for its call center agents On the patient's record, the company wants the ability to:

* Inform agents about changes in information

* View basic details about a patients insurance

* Have a complete view of all engagement interactions in one place

Which three components from Contact Center for Health Cloud should a consultant use to achieve this?

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Question 222

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A pharma company runs personalized medicine programs and needs the ability to coordinate various steps involved in the process, like apheresis and infusion.

Which Health Cloud capability should help the company with this program?

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Question 223

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Bloomington Caregivers needs to easily view all of the complex associations between patients, personal relationships, healthcare practitioners, other people, and organizations in healthcare.

Which Health Cloud feature should a consultant leverage to meet this requirement7

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Question 224

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A consultant needs to implement Health Cloud and is in the discovery stage of the project.

Which three approaches should the consultant consider to collect information to understand where Health Cloud fits within the application architecture?

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Question 225

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A pharma customer requires a scheduling tool to book infusions with multiple steps as part of its Health Cloud implementation. It needs a solution for care coordinators to book appointments without having to manually check availability and resources themselves.

Which solution should a consultant recommend?

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Question 226

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Which two data exchange standards support clinical data in Health Cloud?

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Question 227

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Users need to analyze their patient or member referrals through a prebuilt dashboard that includes reports on important aspects of their referral management.

What should a consultant do in this case?

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Question 228

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Bloomington Caregivers needs to use the objects foi the Clinical data model as part of its new Health Cloud implementation,

Which preference should Bloomington Caregivers' administrator ensure is enabled?

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Question 229

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A payer is looking to track relevant information for its provider network.

Which three objects are supported with Health Cloud out-of-the-box to track information related to a provider?

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Question 230

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A payer needs to work with plan members and medical providers to influence decisions through a case-by-case review of the appropriateness of care.

When gathering requirements for this use case, which two Utilization Management processes should a consultant discuss with the client?

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Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud. The call center manager has requested the following changes: * Birth Date be available in results and as an optional verifier, but no longer required for verification purposes * Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?