A mailable prospect is on the recipient list for a list email send. When viewing the prospect's activities, the marketing manager realizes the email was not sent to the prospect.
Where should they start to see why the email was not sent to the prospect?

Question

A mailable prospect is on the recipient list for a list email send. When viewing the prospect's activities, the marketing manager realizes the email was not sent to the prospect.

Where should they start to see why the email was not sent to the prospect?

Yucel Cetinkaya · Accepted Answer

Refer to the list email send report to see if a suppression list was used.

Yucel Cetinkaya · Answer

Refer to the Marketing Cloud Account Engagement recycle bin to see if the prospect was deleted.

Yucel Cetinkaya · Answer

Check that the Marketing Cloud Account Engagement prospect has a value for the default field email address'.

Yucel Cetinkaya · Answer

Determine if the prospect has a valid 'Assigned User' to send the email from.

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