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Question 263 - Certified Sales Cloud Consultant discussion

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The admin at Universal Containers has been getting complaints from sales reps about duplicate leads within Sales Cloud. The admin has already set up a Matching Rule for Leads.

What should the consultant recommend to resolve the issue?

A.
Change the criteria for the standard Lead Matching Rule.
Answers
A.
Change the criteria for the standard Lead Matching Rule.
B.
Confirm the standard Lead Matching Rule is deactivated.
Answers
B.
Confirm the standard Lead Matching Rule is deactivated.
C.
Confirm the custom Lead Matching Rule is activated.
Answers
C.
Confirm the custom Lead Matching Rule is activated.
Suggested answer: C

Explanation:

To resolve the issue of duplicate leads within Sales Cloud, the consultant should recommend confirming that the custom Lead Matching Rule is activated. While the admin has set up a Matching Rule for Leads, it is essential to ensure that the correct custom rule is active and functioning as intended. This will help in identifying and managing duplicates more effectively, reducing complaints from sales reps.

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asked 23/09/2024
ABHIJIT GHOSH
30 questions
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