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Question 273 - Certified Sales Cloud Consultant discussion

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The Sales Cloud implementation at Cloud Kicks (CK) is now live. End user training is complete. IT stakeholders have signed off on the technical aspects of the project. The CK admin continues to call the consultant with questions about the sales process.

What should the consultant do?

A.
Suggest that CK purchase a support agreement.
Answers
A.
Suggest that CK purchase a support agreement.
B.
Conduct a knowledge transfer with the admin.
Answers
B.
Conduct a knowledge transfer with the admin.
C.
Recommend that the admin attend Salesforce instructor-led training.
Answers
C.
Recommend that the admin attend Salesforce instructor-led training.
Suggested answer: B

Explanation:

A knowledge transfer is essential to ensure that the Cloud Kicks admin is fully equipped to manage the Sales Cloud implementation post-go-live. This process involves detailed discussions, documentation, and training sessions to cover any gaps in understanding and to ensure the admin can handle day-to-day operations and troubleshoot issues. It also fosters independence and confidence in managing the system.

Knowledge Transfer Best Practices

Salesforce Training and Adoption

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asked 23/09/2024
Diego Beltran
53 questions
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