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Question 275 - Certified Sales Cloud Consultant discussion

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A consultant is initiating a Sales Cloud project for Cloud Kicks.

Which essential action should the consultant prioritize to ensure successful implementation and adoption?

A.
Design end user training plan.
Answers
A.
Design end user training plan.
B.
Set project milestones and establish key performance indicators (KPIs).
Answers
B.
Set project milestones and establish key performance indicators (KPIs).
C.
Develop Quality Assurance (QA) testing scripts.
Answers
C.
Develop Quality Assurance (QA) testing scripts.
Suggested answer: B

Explanation:

Setting project milestones and establishing key performance indicators (KPIs) is crucial for ensuring successful implementation and adoption of a Sales Cloud project. This approach provides a clear roadmap for the project, helps in tracking progress, ensures accountability, and measures success against defined objectives. Milestones and KPIs guide the project team and stakeholders through the implementation process, ensuring that each phase is completed as planned and that the project's goals are met.

Project Management for Salesforce Implementations

Defining and Measuring KPIs

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asked 23/09/2024
Erik-Jan Brul
37 questions
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