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Question 288 - Certified Sales Cloud Consultant discussion

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Universal Containers (UC) does business with a contact associated with a specific account with the contact role of executive. The contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to track the contact on both accounts.

What is the most efficient solution that the consultant should implement to meet the requirement?

A.
Create a new lookup field on the Contact record.
Answers
A.
Create a new lookup field on the Contact record.
B.
Create a new Contact record related to the nonprofit account.
Answers
B.
Create a new Contact record related to the nonprofit account.
C.
Enable the Contact to Multiple Accounts feature.
Answers
C.
Enable the Contact to Multiple Accounts feature.
Suggested answer: C

Explanation:

The 'Contact to Multiple Accounts' feature in Salesforce allows a single contact to be associated with multiple accounts without the need to duplicate the contact record. This is particularly useful for tracking relationships where a contact has roles in multiple organizations, such as in this scenario where the contact is associated with both a business account and a nonprofit. Enabling this feature provides an efficient solution to manage complex relationships.

Contacts to Multiple Accounts

Enable Contacts to Multiple Accounts

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asked 23/09/2024
Arindam Sinha
26 questions
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