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Question 296 - Certified Sales Cloud Consultant discussion

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The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office.

What should a consultant recommend?

A.
Enable Conversions for the Salesforce mobile app in Lead Conversion settings.
Answers
A.
Enable Conversions for the Salesforce mobile app in Lead Conversion settings.
B.
Create a Global Action to convert leads vie the Salesforce mobile app.
Answers
B.
Create a Global Action to convert leads vie the Salesforce mobile app.
C.
Install an AppExchange package to convert leads via the Salesforce mobile app.
Answers
C.
Install an AppExchange package to convert leads via the Salesforce mobile app.
Suggested answer: B

Explanation:

Creating a Global Action to convert leads via the Salesforce mobile app allows sales reps to efficiently convert leads while on the go. This approach ensures that the functionality is easily accessible from the mobile interface, streamlining the lead conversion process for sales reps who are frequently traveling.

Global Actions Overview

Setting Up Global Actions

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asked 23/09/2024
Muhammad Hafizh
29 questions
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