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Question 306 - Certified Sales Cloud Consultant discussion

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How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?

A.
Establish KPIs for end MTV.
Answers
A.
Establish KPIs for end MTV.
B.
Observe end users.
Answers
B.
Observe end users.
C.
Demo Sales Cloud to end users.
Answers
C.
Demo Sales Cloud to end users.
Suggested answer: B

Explanation:

During the Discovery phase, observing end users helps consultants understand how users interact with the current system, identify pain points, and determine which capabilities of a Sales Cloud implementation are required. By directly observing the workflow and usage patterns, consultants can gather valuable insights into user needs and requirements, ensuring that the implementation aligns with actual business processes.

Discovery Phase Best Practices

Understanding User Needs through Observation


asked 23/09/2024
Ivan Mazala
43 questions
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