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Which sales quota measurement focuses on the end result rather than the relationship with the customer?
A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product. Which measurement should the sales rep use?
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A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue. What is the best course of action in this scenario?
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A sales representative receives an objection and encourages the customer to elaborate on their hesitation and responses. Which type of questions are they leveraging?
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Question 23 - Certified Sales Representative discussion

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A sales representative presents a solution and the customer is interested in moving forward.

How can the sales rep gain the customer's commitment and close the deal?

A.
Negotiate to finalize the contract.
Answers
A.
Negotiate to finalize the contract.
B.
Propose and schedule an additional demo.
Answers
B.
Propose and schedule an additional demo.
C.
Develop a roadmap with complementary products.
Answers
C.
Develop a roadmap with complementary products.
Suggested answer: A

Explanation:

Negotiating is the final stage of the sales process, where the sales rep and the customer agree on the terms and conditions of the deal. Negotiating helps to overcome any remaining objections, address any concerns, and close the deal with mutual satisfaction.

Reference: https://www.salesforce.com/resources/articles/sales-process/#negotiate

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asked 23/09/2024
Chris Abunin
28 questions
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