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Question 24 - Certified Sales Representative discussion

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A sales representative is fulfilling an order using the step-by-step instructions for that specific customer

What are these instructions known as?

A.
Fulfilment procedures
Answers
A.
Fulfilment procedures
B.
Standard operating procedures
Answers
B.
Standard operating procedures
C.
Standard engagement steps
Answers
C.
Standard engagement steps
Suggested answer: B

Explanation:

Standard operating procedures (SOPs) are detailed instructions that describe how to perform a specific task or process. SOPs help to ensure consistency, quality, and compliance in fulfilling orders for different customers.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-essentials-basics/salesforce-essentials-sales-process

asked 23/09/2024
john ignacio echavarria lopez
33 questions
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