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The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution. Which three main areas should be focused on to assess feasibility?
Claud Kicks (CK) wants to launch a new application that change the processes and operating procedures within the organization propose a rollout of the new application, CK's design team plans on building and testing a Minimum Viable Product (MVP). Which outcome should the team focus on when defining the MVP?
A job listing company has launched a campaign around the adoption of its social app for professional networking. What should the team measure to gain the most trustworthy perspective and discourage artificially increasing (or 'hacking') the company success metrics?
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A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company. What should they do to learn about the unique expectations of the company's customers?
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A strategy designer and a UX team have recently workshopped and developed a plan around the team's purpose and how they will align with the rest of the organization's goals and objectives. Which alignment and accountability document should be used after this workshop to bring the plan to reality?
Cloud Kicks' product team is focused on a new business casual clothing line that they think will account for over half of the company's revenue in the future. Which trend should influence desirability the most?
After a series of interviews with key stakeholders, a strategy designer realizes the company is duplicating efforts across internal teams, each creating similar programs for customer engagement. Which approach should the designer propose to create alignment?
A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience. Which tool should be used to facilitate and share this vision'

Question 67 - Certified Strategy Designer discussion

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Cloud Kicks' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK's current product.

What should a strategy designer do to alleviate the stakeholders' concerns?

A.
Prototype an aspect of the vision that in interact with the current product and share insights with stakeholders.
Answers
A.
Prototype an aspect of the vision that in interact with the current product and share insights with stakeholders.
B.
Organize a brainstorming session toto provide stakeholders with a chance to reassess the vision.
Answers
B.
Organize a brainstorming session toto provide stakeholders with a chance to reassess the vision.
C.
Share associated Objectives & Key with stakeholders to put the vision in a business context.
Answers
C.
Share associated Objectives & Key with stakeholders to put the vision in a business context.
Suggested answer: A

Explanation:

A CX vision is a statement that describes the desired future state of the customer experience. It should be inspiring, aspirational, and feasible. To alleviate stakeholders' concerns about how it will impact the current product, a strategy designer should prototype an aspect of the vision that interacts with the current product and share insights with stakeholders. This can help them visualize and understand how the vision can be realized and what benefits it can bring. A brainstorming session may not be helpful if the stakeholders are already skeptical about the vision. Sharing objectives and key results may provide some context, but they do not show how the vision will affect the product.

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asked 23/09/2024
Juan Carlos Yepez
36 questions
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