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Question 119 - Certified Strategy Designer discussion

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A strategy designer has noticed that stakeholder perspectives often take a features-first mindset when discussing the problem space and user insights.

Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?

A.
Process Mapping Workshop
Answers
A.
Process Mapping Workshop
B.
Prioritization Workshop
Answers
B.
Prioritization Workshop
C.
Empathy Workshop
Answers
C.
Empathy Workshop
Suggested answer: C

Explanation:

An empathy workshop is a co-creation approach that should help stakeholders shift to a users-first mindset before discussing solutions. An empathy workshop is a method that involves engaging stakeholders in activities that help them understand and empathize with the users' needs, goals, pain points, and emotions. It helps foster a human-centered perspective and mindset among stakeholders, and inspire them to generate ideas that address the users' problems or desires.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-an-empathy-workshop

asked 23/09/2024
Ivan Dujmic
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