Avaya 3312 Practice Test - Questions Answers, Page 2
List of questions
Question 11
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Given the
following namespace:
mycustomer.com
| en_us
| ad_hoc_messages
| music_on_hold
| out_of_hours
To enable in-queue announcements to be played, into which content group would the prompts be
uploaded?
Explanation:
Reference: https://downloads.avaya.com/elmodocs2/ip_office/DOCS3_0/DATA/Additional/mergedProjects/productdescription/ccc_v5/queueannouncements.htm
Question 12
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A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component. The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS). Which two places should the supervisor look for these references? (Choose two.)
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100093199
Question 13
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A customer with Avaya Aura Contact Center (AACC) wants to see the percentage of calls being answered in the automotive skillset in 20 seconds or less in a report. What would need to be programmed to obtain this data?
Question 14
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Which function does the Avaya Aura Media Server (AAMS) provide to the Avaya Aura Contact Center (AACC) in a SIP environment?
Question 15
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A customer with Avaya Aura Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real-time data on the screen, allowing the supervisor to identify trends as they emerge. Which Real-Time Display would accomplish this?
Explanation:
Real-Time Display grids, and the agents that you want to see in the Agent Map graphical displays.
Reference: https://downloads.avaya.com/css/P8/documents/101017378
Question 16
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Which three tasks can you perform from the Avaya Agent Browser?
(Choose three.)
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017380
Question 17
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A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment. Which field is mandatory for a Contact Center Management supervisor in a SIP environment?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017374
Question 18
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Refer to the exhibit. According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?
Question 19
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A customer with Avaya Aura@ Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user. Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?
Explanation:
User Type Select the Supervisor user type. This value is mandatory. Supervisors are responsible for a group of agents, and can monitor agents' performance in the real-time displays in CCMA. Supervisors are not assigned skillsets and do not handle contacts. Supervisors cannot log on to Agent Desktop.
Reference: https://downloads.avaya.com/css/P8/documents/101017374
Question 20
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A customer with Avaya Aura@ Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition. What needs to be done to link the supervisor definition to a web administrative user definition?
Explanation:
See “Creating a Contact Center Manager Administration user”.
Reference: https://downloads.avaya.com/css/P8/documents/101017374
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