Avaya 3312 Practice Test - Questions Answers, Page 2

A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component. The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS). Which two places should the supervisor look for these references? (Choose two.)

A customer with Avaya Aura Contact Center (AACC) wants to see the percentage of calls being answered in the automotive skillset in 20 seconds or less in a report. What would need to be programmed to obtain this data?

Which function does the Avaya Aura Media Server (AAMS) provide to the Avaya Aura Contact Center (AACC) in a SIP environment?

A customer with Avaya Aura Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real-time data on the screen, allowing the supervisor to identify trends as they emerge. Which Real-Time Display would accomplish this?

Which three tasks can you perform from the Avaya Agent Browser?

(Choose three.)

A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment. Which field is mandatory for a Contact Center Management supervisor in a SIP environment?

Refer to the exhibit. According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?

A customer with Avaya Aura@ Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user. Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

A customer with Avaya Aura@ Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition. What needs to be done to link the supervisor definition to a web administrative user definition?