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Avaya 3312 Practice Test - Questions Answers, Page 2

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Question 11

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Given the following namespace: mycustomer.com | en_us | ad_hoc_messages | music_on_hold | out_of_hours To enable in-queue announcements to be played, into which content group would the prompt

Question 12

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A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component. The error message indicates that the skillse

Question 13

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A customer with Avaya Aura Contact Center (AACC) wants to see the percentage of calls being answered in the automotive skillset in 20 seconds or less in a report. What would need to be programmed to

Question 14

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Which function does the Avaya Aura Media Server (AAMS) provide to the Avaya Aura Contact Center (AACC) in a SIP environment?

Question 15

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A customer with Avaya Aura Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real-time data on the screen, allowing the supervisor to identify trends as they emerg

Question 16

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Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)

Question 17

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A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment. Which field is mandatory for a Contact Center Management supervisor

Question 18

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Refer to the exhibit. According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?

Question 19

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A customer with Avaya Aura@ Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user. Which field on the supervisor definition page

Question 20

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A customer with Avaya Aura@ Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Admin

Related questions

The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Application (CDA). What is used to configure this service?

Refer to the exhibit. The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the Manager Contact Center Manager Server (CCMS), AACCMM04, and the Launchpad Help Administration. Permissions levels are granted to items within the launchpad through the creation of an Access Class. If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option, what would be the result of access restriction for the user assigned to that Access Class?

A customer with Avaya Aura@ Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user. Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

A customer with Avaya Aura@ Contact Center (AACC) has created a script application. The customer would like to convert this script application into a flow application. Which statement regarding converting scripts is true?

Which statement regarding scripts is true?

Given the following namespace: mycustomer.com | en_us | ad_hoc_messages | music_on_hold | out_of_hours To enable in-queue announcements to be played, into which content group would the prompts be uploaded?

A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous. What is an example of a fixed data field?

A customer with Avaya Aura@ Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls. Which call will be presented to the agent?

Question 11

Given the

following namespace:

mycustomer.com

| en_us

| ad_hoc_messages

| music_on_hold

| out_of_hours

To enable in-queue announcements to be played, into which content group would the prompts be

uploaded?

out_of_hours

music_on_hold

ad_hoc_messages

en_us

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A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component. The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS). Which two places should the supervisor look for these references? (Choose two.)

Orchestration Designer > Scripts and Flows

Real Time Statistics > Skillset Statistics

Contact Center Management > Agent Definition

Historical Statistics > Parameters

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Question 13

A customer with Avaya Aura Contact Center (AACC) wants to see the percentage of calls being answered in the automotive skillset in 20 seconds or less in a report. What would need to be programmed to obtain this data?

Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

Create an application threshold class, set the Level 1 %Service_Level_S Threshold to 20, the Level 2 %Service_Level_S threshold to 30, and assign the threshold class to the automotiveskillset.

Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold to 10, the Level 2 % Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset. D. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold to 10, the Level 2 % Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.

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Question 14

Which function does the Avaya Aura Media Server (AAMS) provide to the Avaya Aura Contact Center (AACC) in a SIP environment?

It supports the Active Directory link to the Computer Telephony Integration (CTI) agent.

It links the Communications Control Toolkit Server to the Contact Center Management Administration (CCMA).

It supports the Avaya Agent Desktop.

It anchors customer calls, announcements, and agent calls to the AAMS conference it created.

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Question 15

A customer with Avaya Aura Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real-time data on the screen, allowing the supervisor to identify trends as they emerge. Which Real-Time Display would accomplish this?

Time Line Display

Interval to Date Display

Billboard Collection

Agent Map

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Question 16

Which three tasks can you perform from the Avaya Agent Browser?

(Choose three.)

Call Customer

Enter Activity Codes

Call Supervisor

Enter Call Notes

Enter After Call Work Codes

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Question 17

A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment. Which field is mandatory for a Contact Center Management supervisor in a SIP environment?

Call Presentation Class

Password

Language

Skillset

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Question 18

Refer to the exhibit. According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?

Susan can add, delete, and edit Control Directory Numbers (CDN).

Susan can change her user name and password.

Susan will have access to Real Time Reporting on her launchpad.

Susan can bulk load data through the Configuration spreadsheets.

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Question 19

User type

Create CCT Agent

CCMA Login Account Details

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Question 20

A customer with Avaya Aura@ Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition. What needs to be done to link the supervisor definition to a web administrative user definition?

In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.

Create a new user in Access and Partition Management, and assign a password.

In Contact Center Management, first create a new supervisor, and under CCMA Login Account Details, assign User Name and Password. Then in Access and Partition Management assign that supervisor a user type of Administrator.

Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.

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