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Avaya 3312 Practice Test - Questions Answers, Page 2

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Question 11

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Given the

following namespace:

mycustomer.com

| en_us

| ad_hoc_messages

| music_on_hold

| out_of_hours

To enable in-queue announcements to be played, into which content group would the prompts be

uploaded?

out_of_hours
out_of_hours
music_on_hold
music_on_hold
ad_hoc_messages
ad_hoc_messages
en_us
en_us
Suggested answer: B

Explanation:

Reference: https://downloads.avaya.com/elmodocs2/ip_office/DOCS3_0/DATA/Additional/mergedProjects/productdescription/ccc_v5/queueannouncements.htm


asked 16/09/2024
Marco Morsiani
45 questions

Question 12

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A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component. The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS). Which two places should the supervisor look for these references? (Choose two.)

Orchestration Designer > Scripts and Flows
Orchestration Designer > Scripts and Flows
Real Time Statistics > Skillset Statistics
Real Time Statistics > Skillset Statistics
Contact Center Management > Agent Definition
Contact Center Management > Agent Definition
Historical Statistics > Parameters
Historical Statistics > Parameters
Suggested answer: C, D

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100093199

asked 16/09/2024
Cristian Lazo
38 questions

Question 13

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A customer with Avaya Aura Contact Center (AACC) wants to see the percentage of calls being answered in the automotive skillset in 20 seconds or less in a report. What would need to be programmed to obtain this data?

Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
Create an application threshold class, set the Level 1 %Service_Level_S Threshold to 20, the Level 2 %Service_Level_S threshold to 30, and assign the threshold class to the automotiveskillset.
Create an application threshold class, set the Level 1 %Service_Level_S Threshold to 20, the Level 2 %Service_Level_S threshold to 30, and assign the threshold class to the automotiveskillset.
Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold to 10, the Level 2 % Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset. D. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold to 10, the Level 2 % Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold to 10, the Level 2 % Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset. D. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold to 10, the Level 2 % Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
Suggested answer: A
asked 16/09/2024
Pichai Chaipoon
43 questions

Question 14

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Which function does the Avaya Aura Media Server (AAMS) provide to the Avaya Aura Contact Center (AACC) in a SIP environment?

It supports the Active Directory link to the Computer Telephony Integration (CTI) agent.
It supports the Active Directory link to the Computer Telephony Integration (CTI) agent.
It links the Communications Control Toolkit Server to the Contact Center Management Administration (CCMA).
It links the Communications Control Toolkit Server to the Contact Center Management Administration (CCMA).
It supports the Avaya Agent Desktop.
It supports the Avaya Agent Desktop.
It anchors customer calls, announcements, and agent calls to the AAMS conference it created.
It anchors customer calls, announcements, and agent calls to the AAMS conference it created.
Suggested answer: A
asked 16/09/2024
sangilipandy Arumugam
24 questions

Question 15

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A customer with Avaya Aura Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real-time data on the screen, allowing the supervisor to identify trends as they emerge. Which Real-Time Display would accomplish this?

Time Line Display
Time Line Display
Interval to Date Display
Interval to Date Display
Billboard Collection
Billboard Collection
Agent Map
Agent Map
Suggested answer: D

Explanation:

Real-Time Display grids, and the agents that you want to see in the Agent Map graphical displays.

Reference: https://downloads.avaya.com/css/P8/documents/101017378

asked 16/09/2024
JEROME SANANES
40 questions

Question 16

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Which three tasks can you perform from the Avaya Agent Browser?

(Choose three.)

Call Customer
Call Customer
Enter Activity Codes
Enter Activity Codes
Call Supervisor
Call Supervisor
Enter Call Notes
Enter Call Notes
Enter After Call Work Codes
Enter After Call Work Codes
Suggested answer: B, C, E

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017380

asked 16/09/2024
Wisit Luasomboon
28 questions

Question 17

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A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment. Which field is mandatory for a Contact Center Management supervisor in a SIP environment?

Call Presentation Class
Call Presentation Class
Password
Password
Login ID
Login ID
Language
Language
Skillset
Skillset
Suggested answer: A

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017374

asked 16/09/2024
Mikael Klingebrant
30 questions

Question 18

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Refer to the exhibit. According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?


Susan can add, delete, and edit Control Directory Numbers (CDN).
Susan can add, delete, and edit Control Directory Numbers (CDN).
Susan can change her user name and password.
Susan can change her user name and password.
Susan will have access to Real Time Reporting on her launchpad.
Susan will have access to Real Time Reporting on her launchpad.
Susan can bulk load data through the Configuration spreadsheets.
Susan can bulk load data through the Configuration spreadsheets.
Suggested answer: C
asked 16/09/2024
Robert Smith
36 questions

Question 19

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A customer with Avaya Aura@ Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user. Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

User type
User type
Login ID
Login ID
Create CCT Agent
Create CCT Agent
CCMA Login Account Details
CCMA Login Account Details
Suggested answer: A

Explanation:

User Type Select the Supervisor user type. This value is mandatory. Supervisors are responsible for a group of agents, and can monitor agents' performance in the real-time displays in CCMA. Supervisors are not assigned skillsets and do not handle contacts. Supervisors cannot log on to Agent Desktop.

Reference: https://downloads.avaya.com/css/P8/documents/101017374


asked 16/09/2024
Joseph Washington
42 questions

Question 20

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A customer with Avaya Aura@ Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition. What needs to be done to link the supervisor definition to a web administrative user definition?

In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.
In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.
Create a new user in Access and Partition Management, and assign a password.
Create a new user in Access and Partition Management, and assign a password.
In Contact Center Management, first create a new supervisor, and under CCMA Login Account Details, assign User Name and Password. Then in Access and Partition Management assign that supervisor a user type of Administrator.
In Contact Center Management, first create a new supervisor, and under CCMA Login Account Details, assign User Name and Password. Then in Access and Partition Management assign that supervisor a user type of Administrator.
Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.
Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.
Suggested answer: C

Explanation:

See “Creating a Contact Center Manager Administration user”.

Reference: https://downloads.avaya.com/css/P8/documents/101017374

asked 16/09/2024
Shangar Sundaralingam
36 questions
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Related questions

Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected. Which three variables types support this class type? (Choose three.)
A customer with Avaya Aura Contact Center (AACC) in a SIP environment has added an Avaya Media Aura Server (AAMS) to the Contact Center Management Administration (CCMA). What is the next step in the configuration of the AAMS?
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