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Avaya 3312 Practice Test - Questions Answers, Page 6

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List of questions

Question 51

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A customer with an Avaya Aura@ Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands. Which block is used to

Question 52

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A customer with Avaya Aura@ Contact Center (AACC) has created a script application. The customer would like to convert this script application into a flow application. Which statement regarding conv

Question 53

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A customer with Avaya Aura@ Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses. Which statement regarding the Event Handler is true?

Question 54

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An administrator creating a flow application realizes that a skillset required for the application has not been created. Which statement about adding the skillset is true?

Question 55

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Refer to the exhibit. The flow in the exhibit has been created in Avaya Aura Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service, the caller wi

Question 56

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A customer with Avaya Aura Contact Center (AACC) would like to use expressions in their script. When used in a script application, which three expressions require an accompanying END expression? (Ch

Question 57

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The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Application (CDA). What is used to configure this servi

Question 58

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After queuing a contact to a skillset, how many seconds are recommended that a script should wait?

Question 59

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A customer with Avaya Aura@ Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT' intrinsic. Which category of intrinsic is the 'QUEUE

Question 60

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Refer to the exhibit. The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The adminstrator would like the calls to que

Related questions

The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Application (CDA). What is used to configure this service?

Refer to the exhibit. The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the Manager Contact Center Manager Server (CCMS), AACCMM04, and the Launchpad Help Administration. Permissions levels are granted to items within the launchpad through the creation of an Access Class. If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option, what would be the result of access restriction for the user assigned to that Access Class?

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

A customer with Avaya Aura@ Contact Center (AACC) has created a script application. The customer would like to convert this script application into a flow application. Which statement regarding converting scripts is true?

Which statement regarding scripts is true?

A customer with Avaya Aura@ Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user. Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)

Given the following namespace: mycustomer.com | en_us | ad_hoc_messages | music_on_hold | out_of_hours To enable in-queue announcements to be played, into which content group would the prompts be uploaded?

A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous. What is an example of a fixed data field?

From which area of the Avaya Agent Desktop can you copy the Customer CLID?

Question 51

A customer with an Avaya Aura@ Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands. Which block is used to implement emergencies using locked variables and locked assignment commands?

Anchor Block

Logic Block

Queue Block

Treatment Block

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Question 52

The original script application must be in the Contact Center View.

The original script application must be in the Local View.

Only an administrator logged in with webadmin credentials can perform the conversion.

The conversion of a script to a flow results in two scripts, the original script version and the new flow version.

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Question 53

A customer with Avaya Aura@ Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses. Which statement regarding the Event Handler is true?

The event handler, if applied on a primary script, does not need to be re-applied on the secondary script.

The event handler monitors for music failure.

The event handler must be the first line on any script.

The event handler can monitor for excessive Not Ready time.

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Question 54

An administrator creating a flow application realizes that a skillset required for the application has not been created. Which statement about adding the skillset is true?

The only way to add a skillset is through the Configuration Component.

It can be added through the Application Variable folder in the Orchestration Designer tool.

It can be added through the Application Manager Data folder in the Orchestration Designer tool.

It can be added through the Applications folder in the Orchestration Designer tool.

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Question 55

Refer to the exhibit. The flow in the exhibit has been created in Avaya Aura Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service, the caller will hear a technical difficulties announcement, and then proceed to the Logic Block. After the technical difficulties announcement, the caller should be disconnected. To provide a disconnect, to which block should the technical difficulties output block be connected?

CustomBlock

Treatment Block

Finish Block

Anchor Block

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Question 56

A customer with Avaya Aura Contact Center (AACC) would like to use expressions in their script. When used in a script application, which three expressions require an accompanying END expression? (Choose three.)

SECTION

GIVE IVR

WHERE EQUALS

EVENT HANDLER

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Question 57

Task Flow Executor (TFE)

Database Integration Wizard (DIW)

Data Exchange Server (DX Server)

Application Programming Interface (API)

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Question 58

After queuing a contact to a skillset, how many seconds are recommended that a script should wait?

WAIT 1

WAIT 2

WAIT 4

WAIT 8

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Question 59

A customer with Avaya Aura@ Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT' intrinsic. Which category of intrinsic is the 'QUEUED COUNT" intrinsic?

Traffic

Time

Skillset

Call

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Question 60

Refer to the exhibit. The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The adminstrator would like the calls to queue to the skillset with the most logged in agents. Using a Queue block, under which tab would the Most Logged In Agents be configured?

Setup

Queue

Processing

Logic

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