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Question 31

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A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skillset in the most efficient way possible. How would the customer assign the agents to the skillset?

Assign the new skillset to those agent's partition.
Assign the new skillset to those agent's partition.
Use the skillset window from the skillset view to assign multiple agents.
Use the skillset window from the skillset view to assign multiple agents.
Select all five agents from the Agents Details window, then drag and drop them to the new skillset.D. Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.
Select all five agents from the Agents Details window, then drag and drop them to the new skillset.D. Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.
Suggested answer: A
asked 16/09/2024
Kefash White
45 questions

Question 32

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When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?

Administrator
Administrator
iceAdmin
iceAdmin
IUSR_SWC
IUSR_SWC
SYSMON
SYSMON
Suggested answer: A
Explanation:

Administrators must be logged on as webadmin to add and configure servers, and to upload and download configuration data.

Reference: https://btbusiness.custhelp.com/euf/assets/TelephoneSystems/CS1000/ContactCenter_Symposium/CCMGRAdministration.pdf

asked 16/09/2024
Sujit Singh
36 questions

Question 33

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A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications. What are the limitations of creating global and call variables?

maximum 100 global variables, maximum 100 call variables
maximum 100 global variables, maximum 100 call variables
no stated maximum to global variables, maximum 500 call variables
no stated maximum to global variables, maximum 500 call variables
maximum 200 global variables, no stated maximum to call variables
maximum 200 global variables, no stated maximum to call variables
maximum 1000 global variables, maximum 300 call variables
maximum 1000 global variables, maximum 300 call variables
Suggested answer: A
asked 16/09/2024
Rodrigo Valencia
47 questions

Question 34

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The administrator has created a primary flow application that will point to a secondary flow application. From the block palette, which block is used to point one script to another?

Reference Block
Reference Block
Logic Block
Logic Block
Anchor Block
Anchor Block
Anonymous Block
Anonymous Block
Suggested answer: A
Explanation:

Create a Reference block to reference to another script or flow application in the Contact Center Manager Server. Reference:

https://downloads.avaya.com/css/P8/documents/101059027

asked 16/09/2024
Bert Schillemans
39 questions

Question 35

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A customer with Avaya Aura@ Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script. Which options are available?

Open Edit/Open View
Open Edit/Open View
Open application/Edit application
Open application/Edit application
Open in text editor/Open in flow editor
Open in text editor/Open in flow editor
Open/Open in Flow Editor
Open/Open in Flow Editor
Suggested answer: D
Explanation:

The Flow Editor is the main tool for creating and modifying flow applications. The Flow Editor appears in the top-right hand corner of Orchestration Designer window when you create or open an existing flow application. It provides the canvas on which to place the blocks and link them to each other.

Reference: https://downloads.avaya.com/css/P8/documents/101017353

asked 16/09/2024
Miguel Villanueva
36 questions

Question 36

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A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis. Which category of intrinsic would provide this information?

Open Queue
Open Queue
Traffic
Traffic
Call
Call
Time
Time
Suggested answer: D
Explanation:

System intrinsics contain system-wide information about skillsets, time, traffic, and voice contacts. Avaya Aura® Contact Center (AACC) automatically creates and maintains system intrinsic. Intrinsics are available only to query data about the system within OD applications, not to modify data.

Reference: https://downloads.avaya.com/css/P8/documents/101059089

asked 16/09/2024
Derrick Dave T Alvarez
44 questions

Question 37

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A customer with an Avaya Aura@ Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation. Which block will be required?

IVR
IVR
Treatment
Treatment
Output
Output
Input
Input
Suggested answer: A
Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017353


asked 16/09/2024
Cynthia Gutknecht
48 questions

Question 38

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A customer with Avaya Aura@ Contact Center (AACC) wants to create a script in the Local View. Which three statements regarding the Local View are true? (Choose three.)

The Local View can be populated with Contact Center View data.
The Local View can be populated with Contact Center View data.
Application Manager Data added to the Local View is automatically updated in the Contact Center View.
Application Manager Data added to the Local View is automatically updated in the Contact Center View.
The Local View can be launched as a stand-alone option from an executable on a user's machine.
The Local View can be launched as a stand-alone option from an executable on a user's machine.
By default, when the Local View is initially opened it includes the same data as the Contact Center View.
By default, when the Local View is initially opened it includes the same data as the Contact Center View.
New applications created in the Local View may be added to the Contact Center View using theSynchronization View.
New applications created in the Local View may be added to the Contact Center View using theSynchronization View.
Suggested answer: A, C, E
Explanation:

See “Copying data from Contact Center view to the Local view” and “Synchronizing objects from the Local view.” The Local view is used if you start Orchestration Designer on a stand-alone client or from Contact Center Manager Administration. Reference:

https://downloads.avaya.com/css/P8/documents/101017353


asked 16/09/2024
Kodjo Boessi
38 questions

Question 39

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Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected. Which three variables types support this class type? (Choose three.)

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Question 40

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A customer with Avaya Aura Contact Center (AACC) has created a loop in a script application with the following parameters:

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Related questions

Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected. Which three variables types support this class type? (Choose three.)
A customer with Avaya Aura Contact Center (AACC) in a SIP environment has added an Avaya Media Aura Server (AAMS) to the Contact Center Management Administration (CCMA). What is the next step in the configuration of the AAMS?
Which statement regarding scripts is true?
A customer with Avaya Aura@ Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user. Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?
A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous. What is an example of a fixed data field?
The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Application (CDA). What is used to configure this service?
A customer with Avaya Aura@ Contact Center (AACC) has created a script application. The customer would like to convert this script application into a flow application. Which statement regarding converting scripts is true?
A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skillset in the most efficient way possible. How would the customer assign the agents to the skillset?
Refer to the exhibit. The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the Manager Contact Center Manager Server (CCMS), AACCMM04, and the Launchpad Help Administration. Permissions levels are granted to items within the launchpad through the creation of an Access Class. If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option, what would be the result of access restriction for the user assigned to that Access Class?
Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?