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Avaya 3312 Practice Test - Questions Answers, Page 4

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Question 31

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A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skillset in the most efficient way possible. How would the customer assign the agents to the skillset?

Assign the new skillset to those agent's partition.
Assign the new skillset to those agent's partition.
Use the skillset window from the skillset view to assign multiple agents.
Use the skillset window from the skillset view to assign multiple agents.
Select all five agents from the Agents Details window, then drag and drop them to the new skillset.D. Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.
Select all five agents from the Agents Details window, then drag and drop them to the new skillset.D. Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.
Suggested answer: A
asked 16/09/2024
Kefash White
40 questions

Question 32

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When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?

Administrator
Administrator
iceAdmin
iceAdmin
IUSR_SWC
IUSR_SWC
SYSMON
SYSMON
Suggested answer: A

Explanation:

Administrators must be logged on as webadmin to add and configure servers, and to upload and download configuration data.

Reference: https://btbusiness.custhelp.com/euf/assets/TelephoneSystems/CS1000/ContactCenter_Symposium/CCMGRAdministration.pdf

asked 16/09/2024
Sujit Singh
34 questions

Question 33

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A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications. What are the limitations of creating global and call variables?

maximum 100 global variables, maximum 100 call variables
maximum 100 global variables, maximum 100 call variables
no stated maximum to global variables, maximum 500 call variables
no stated maximum to global variables, maximum 500 call variables
maximum 200 global variables, no stated maximum to call variables
maximum 200 global variables, no stated maximum to call variables
maximum 1000 global variables, maximum 300 call variables
maximum 1000 global variables, maximum 300 call variables
Suggested answer: A
asked 16/09/2024
Rodrigo Valencia
42 questions

Question 34

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The administrator has created a primary flow application that will point to a secondary flow application. From the block palette, which block is used to point one script to another?

Reference Block
Reference Block
Logic Block
Logic Block
Anchor Block
Anchor Block
Anonymous Block
Anonymous Block
Suggested answer: A

Explanation:

Create a Reference block to reference to another script or flow application in the Contact Center Manager Server. Reference:

https://downloads.avaya.com/css/P8/documents/101059027

asked 16/09/2024
Bert Schillemans
35 questions

Question 35

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A customer with Avaya Aura@ Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script. Which options are available?

Open Edit/Open View
Open Edit/Open View
Open application/Edit application
Open application/Edit application
Open in text editor/Open in flow editor
Open in text editor/Open in flow editor
Open/Open in Flow Editor
Open/Open in Flow Editor
Suggested answer: D

Explanation:

The Flow Editor is the main tool for creating and modifying flow applications. The Flow Editor appears in the top-right hand corner of Orchestration Designer window when you create or open an existing flow application. It provides the canvas on which to place the blocks and link them to each other.

Reference: https://downloads.avaya.com/css/P8/documents/101017353

asked 16/09/2024
Miguel Villanueva
33 questions

Question 36

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A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis. Which category of intrinsic would provide this information?

Open Queue
Open Queue
Traffic
Traffic
Call
Call
Time
Time
Suggested answer: D

Explanation:

System intrinsics contain system-wide information about skillsets, time, traffic, and voice contacts. Avaya Aura® Contact Center (AACC) automatically creates and maintains system intrinsic. Intrinsics are available only to query data about the system within OD applications, not to modify data.

Reference: https://downloads.avaya.com/css/P8/documents/101059089

asked 16/09/2024
Derrick Dave T Alvarez
40 questions

Question 37

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A customer with an Avaya Aura@ Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation. Which block will be required?

IVR
IVR
Treatment
Treatment
Output
Output
Input
Input
Suggested answer: A

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017353


asked 16/09/2024
Cynthia Gutknecht
46 questions

Question 38

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A customer with Avaya Aura@ Contact Center (AACC) wants to create a script in the Local View. Which three statements regarding the Local View are true? (Choose three.)

The Local View can be populated with Contact Center View data.
The Local View can be populated with Contact Center View data.
Application Manager Data added to the Local View is automatically updated in the Contact Center View.
Application Manager Data added to the Local View is automatically updated in the Contact Center View.
The Local View can be launched as a stand-alone option from an executable on a user's machine.
The Local View can be launched as a stand-alone option from an executable on a user's machine.
By default, when the Local View is initially opened it includes the same data as the Contact Center View.
By default, when the Local View is initially opened it includes the same data as the Contact Center View.
New applications created in the Local View may be added to the Contact Center View using theSynchronization View.
New applications created in the Local View may be added to the Contact Center View using theSynchronization View.
Suggested answer: A, C, E

Explanation:

See “Copying data from Contact Center view to the Local view” and “Synchronizing objects from the Local view.” The Local view is used if you start Orchestration Designer on a stand-alone client or from Contact Center Manager Administration. Reference:

https://downloads.avaya.com/css/P8/documents/101017353


asked 16/09/2024
Kodjo Boessi
33 questions

Question 39

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Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected. Which three variables types support this class type? (Choose three.)

Skillset
Skillset
Agent Identification (Agent_ID)
Agent Identification (Agent_ID)
Day
Day
Integer
Integer
Music
Music
Suggested answer: A, C, D
asked 16/09/2024
Maurice Melgert
38 questions

Question 40

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A customer with Avaya Aura Contact Center (AACC) has created a loop in a script application with the following parameters:

While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the in-service status of the skillset must be evaluated. 2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement. 3. If the call is not queued and the skillset is in service, it must be re-queued.What is the proper script syntax to accomplish this requirement?
While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the in-service status of the skillset must be evaluated. 2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement. 3. If the call is not queued and the skillset is in service, it must be re-queued.What is the proper script syntax to accomplish this requirement?
Section wait_loopIF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THENGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30EXECUTE wait_loop
Section wait_loopIF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THENGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30EXECUTE wait_loop
Section wait_loopIF NOT QUEUED THENIF NOT OUT OF SERVICE automotive THENQUEUE TO SKILLSET automotiveWAIT 2ELSEGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30
Section wait_loopIF NOT QUEUED THENIF NOT OUT OF SERVICE automotive THENQUEUE TO SKILLSET automotiveWAIT 2ELSEGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30
Section wait_loopIF NOT QUEUED THENIF OUT OF SERVICE SKILLSET automotive THEN gvGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30EXECUTE wait_loop
Section wait_loopIF NOT QUEUED THENIF OUT OF SERVICE SKILLSET automotive THEN gvGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30EXECUTE wait_loop
Section wait_loopIF QUEUED AND IF OUT OF SERVICE automotive THENGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30EXECUTE wait_loop
Section wait_loopIF QUEUED AND IF OUT OF SERVICE automotive THENGIVE RAN out_of_service_ran_gvDISCONNECTEND IFEND IFGIVE RAN agts_still_busy_ran_gvWAIT 30EXECUTE wait_loop
Suggested answer: B
asked 16/09/2024
Loyiso Gawula
35 questions
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Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected. Which three variables types support this class type? (Choose three.)
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