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Avaya 3312 Practice Test - Questions Answers, Page 4

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Question 31

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A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skillset in the most efficient way possible. How would the customer assign the agents to the skillset?

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Question 32

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When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?

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Question 33

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A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications. What are the limitations of creating global and call variables?

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Question 34

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The administrator has created a primary flow application that will point to a secondary flow application. From the block palette, which block is used to point one script to another?

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Question 35

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A customer with Avaya Aura@ Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script. Which options are available?

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Question 36

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A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis. Which category of intrinsic would provide this information?

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Question 37

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A customer with an Avaya Aura@ Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation. Which block will be required?

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Question 38

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A customer with Avaya Aura@ Contact Center (AACC) wants to create a script in the Local View. Which three statements regarding the Local View are true? (Choose three.)

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Question 39

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Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected. Which three variables types support this class type? (Choose three.)

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Question 40

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A customer with Avaya Aura Contact Center (AACC) has created a loop in a script application with the following parameters:

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Related questions

Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected. Which three variables types support this class type? (Choose three.)
A customer with Avaya Aura Contact Center (AACC) in a SIP environment has added an Avaya Media Aura Server (AAMS) to the Contact Center Management Administration (CCMA). What is the next step in the configuration of the AAMS?
Which statement regarding scripts is true?
A customer with Avaya Aura@ Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user. Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?
A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous. What is an example of a fixed data field?
The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Application (CDA). What is used to configure this service?
A customer with Avaya Aura@ Contact Center (AACC) has created a script application. The customer would like to convert this script application into a flow application. Which statement regarding converting scripts is true?
A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skillset in the most efficient way possible. How would the customer assign the agents to the skillset?
Refer to the exhibit. The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the Manager Contact Center Manager Server (CCMS), AACCMM04, and the Launchpad Help Administration. Permissions levels are granted to items within the launchpad through the creation of an Access Class. If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option, what would be the result of access restriction for the user assigned to that Access Class?
Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?