Avaya 3312 Practice Test - Questions Answers, Page 4
List of questions
Question 31
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A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skillset in the most efficient way possible. How would the customer assign the agents to the skillset?
Question 32
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When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?
Explanation:
Administrators must be logged on as webadmin to add and configure servers, and to upload and download configuration data.
Reference: https://btbusiness.custhelp.com/euf/assets/TelephoneSystems/CS1000/ContactCenter_Symposium/CCMGRAdministration.pdf
Question 33
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A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications. What are the limitations of creating global and call variables?
Question 34
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The administrator has created a primary flow application that will point to a secondary flow application. From the block palette, which block is used to point one script to another?
Explanation:
Create a Reference block to reference to another script or flow application in the Contact Center Manager Server. Reference:
https://downloads.avaya.com/css/P8/documents/101059027
Question 35
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A customer with Avaya Aura@ Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script. Which options are available?
Explanation:
The Flow Editor is the main tool for creating and modifying flow applications. The Flow Editor appears in the top-right hand corner of Orchestration Designer window when you create or open an existing flow application. It provides the canvas on which to place the blocks and link them to each other.
Reference: https://downloads.avaya.com/css/P8/documents/101017353
Question 36
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A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis. Which category of intrinsic would provide this information?
Explanation:
System intrinsics contain system-wide information about skillsets, time, traffic, and voice contacts. Avaya Aura® Contact Center (AACC) automatically creates and maintains system intrinsic. Intrinsics are available only to query data about the system within OD applications, not to modify data.
Reference: https://downloads.avaya.com/css/P8/documents/101059089
Question 37
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A customer with an Avaya Aura@ Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation. Which block will be required?
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017353
Question 38
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A customer with Avaya Aura@ Contact Center (AACC) wants to create a script in the Local View. Which three statements regarding the Local View are true? (Choose three.)
Explanation:
See “Copying data from Contact Center view to the Local view” and “Synchronizing objects from the Local view.” The Local view is used if you start Orchestration Designer on a stand-alone client or from Contact Center Manager Administration. Reference:
https://downloads.avaya.com/css/P8/documents/101017353
Question 39
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Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected. Which three variables types support this class type? (Choose three.)
Question 40
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A customer with Avaya Aura Contact Center (AACC) has created a loop in a script application with the following parameters:
Question