Home / Avaya / 3312

Avaya 3312 Practice Test - Questions Answers, Page 7

Question list

List of questions

Question 61

(0)

A customer with Avaya Aura@ Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the

Question 62

(0)

A customer with Avaya Aura@ Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name to identify it on the flow. Under which tab on the Queue

Question 63

(0)

A customer with Avaya Aura@ Contact Center (AACC) will use the Contact Router for all calls entering the system. What is one function of the Contact Router?

Question 64

(0)

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

Question 65

(0)

A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis. The holidays are defined as variables in a specific variable list. This list of variables is re

Related questions

The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Application (CDA). What is used to configure this service?

Refer to the exhibit. The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the Manager Contact Center Manager Server (CCMS), AACCMM04, and the Launchpad Help Administration. Permissions levels are granted to items within the launchpad through the creation of an Access Class. If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option, what would be the result of access restriction for the user assigned to that Access Class?

A customer with Avaya Aura@ Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user. Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)

A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous. What is an example of a fixed data field?

From which area of the Avaya Agent Desktop can you copy the Customer CLID?

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

A customer with Avaya Aura@ Contact Center (AACC) has created a script application. The customer would like to convert this script application into a flow application. Which statement regarding converting scripts is true?

Which statement regarding scripts is true?

Given the following namespace: mycustomer.com | en_us | ad_hoc_messages | music_on_hold | out_of_hours To enable in-queue announcements to be played, into which content group would the prompts be uploaded?

Question 61

A customer with Avaya Aura@ Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue. If the customer is still on hold after hearing all three messages, the series of three messages should continue to be repeated until the caller is presented to an agent. Which section of script would accomplish this scenario?

ASSIGN 1 TO loop_counter_cvSECTION wait_loopWHERE loop_counter_cv EQUALSVALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16VALUE 3: GIVE RAN 17DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cvEND WHEREWAIT 30EXECUTE wait_loop

SECTION wait_loopASSIGN 1 TO loop_counter_cvWHERE loop_counter_cv EQUALSVALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16VALUE 3: GIVE RAN 17DEFAULT: ASSIGN loop_counter_cv +1 TO loop_counter_cvEND WHEREWAIT 30EXECUTE wait_loop

ASSIGN 1 TO loop_counter_cvSECTION wait_loopWHERE loop_counter_cv EQUALSVALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16VALUE 3: GIVE RAN 17DEFAULT: ASSIGN 0 TO loop_counter_cvEND WHEREASSIGN loop_counter_cv + 1 TO loop_counter_cvWAIT 30EXECUTE wait_loop

Show Answer Comment (0)

Question 62

A customer with Avaya Aura@ Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name to identify it on the flow. Under which tab on the Queue block would the name of the block be assigned?

Queue

Processing

Setup

Transition

Show Answer Comment (0)

Question 63

A customer with Avaya Aura@ Contact Center (AACC) will use the Contact Router for all calls entering the system. What is one function of the Contact Router?

It can link Control Directory Numbers (CDN) to applications.

It can link skillsets to applications.

It can link agents to applications.

It can link intrinsics to applications.

Show Answer Comment (0)

Question 64

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

Add an extra number to the Number of Digits value.

The terminating character is always "#".

Use the Terminating Character (termchar) configuration entry to set the value.D. Assign the "#" as a call variable

Show Answer Comment (0)

Question 65

A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis. The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates. Which category and type of variable will the administer modify in the variable table to accomplish this?

the global variable of the type Date

the call variable of the type Date

the wild call variable of the type Integer

a global or call variable of the type String

Show Answer Comment (0)

Total 65 questions

2 3 4 5 6 7

Go to page: of 7