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Avaya 3312 Practice Test - Questions Answers, Page 7

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Question 61

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A customer with Avaya Aura@ Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue. If the customer is still on hold after hearing all three messages, the series of three messages should continue to be repeated until the caller is presented to an agent. Which section of script would accomplish this scenario?

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Question 62

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A customer with Avaya Aura@ Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name to identify it on the flow. Under which tab on the Queue block would the name of the block be assigned?

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Question 63

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A customer with Avaya Aura@ Contact Center (AACC) will use the Contact Router for all calls entering the system. What is one function of the Contact Router?

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Question 64

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When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

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Question 65

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A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis. The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates. Which category and type of variable will the administer modify in the variable table to accomplish this?

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Related questions

Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected. Which three variables types support this class type? (Choose three.)
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Which statement regarding scripts is true?
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A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skillset in the most efficient way possible. How would the customer assign the agents to the skillset?
Refer to the exhibit. The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the Manager Contact Center Manager Server (CCMS), AACCMM04, and the Launchpad Help Administration. Permissions levels are granted to items within the launchpad through the creation of an Access Class. If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option, what would be the result of access restriction for the user assigned to that Access Class?
Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?