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Avaya 3312 Practice Test - Questions Answers, Page 5

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Question 41

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A customer with an Avaya Aura@ Contact Center (AACC) is using the IF THEN ELSE END IF expression in the script. Given the following section of script: IF DNIS = 5000 THEN QUEUE TO SKILLSET custome

Question 42

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Refer to the exhibit. The logic block in the exhibit references a CLID intrinsic vip_customers_gv. Which type of intrinsic uses CLID data to determine routing?

Question 43

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When using a host block within a call flow, to what does the Provider ID value refer?

Question 44

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A customer with Avaya Aura@ Contact Center (AACC) Manager Server would like to view the differences between the data in the Local View and the data in the Contact Center View, and then resolve the d

Question 45

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Which statement regarding scripts is true?

Question 46

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A customer with an Avaya Aura@ Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announce

Question 47

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A customer with Avaya Aura@ Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:

Question 48

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A customer with Avaya Aura@ Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views. Which view provides a snapshot of the latest and most up-to-date data from the

Question 49

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A customer with Avaya Aura@ Contact Center (AACC) has written a script application. The Problem View is showing a syntax error with the following area of script: IF DAY OF WEEK EQUALS MONDAY…FRIDAY

Question 50

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A supervisor in an Avaya Aura@ Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command: GIVE IVR WITH VXML TREATMEN

Related questions

The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Application (CDA). What is used to configure this service?

Refer to the exhibit. The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the Manager Contact Center Manager Server (CCMS), AACCMM04, and the Launchpad Help Administration. Permissions levels are granted to items within the launchpad through the creation of an Access Class. If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option, what would be the result of access restriction for the user assigned to that Access Class?

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

A customer with Avaya Aura@ Contact Center (AACC) has created a script application. The customer would like to convert this script application into a flow application. Which statement regarding converting scripts is true?

Which statement regarding scripts is true?

A customer with Avaya Aura@ Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user. Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)

Given the following namespace: mycustomer.com | en_us | ad_hoc_messages | music_on_hold | out_of_hours To enable in-queue announcements to be played, into which content group would the prompts be uploaded?

A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous. What is an example of a fixed data field?

From which area of the Avaya Agent Desktop can you copy the Customer CLID?

Question 41

A customer with an Avaya Aura@ Contact Center (AACC) is using the IF THEN ELSE END IF expression in the script. Given the following section of script:

IF DNIS = 5000 THEN

QUEUE TO SKILLSET customer_service

WAIT 2

ELSE

QUEUE TO SKILLSET general_info

WAIT 2

END IF

QUEUE TO SKILLSET backup_skillset WAIT

Which statement describes what will happen to a caller encountering this section of script?

Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup_skillset.

Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.

Callers with DNIS 5000 will queue to customer_service, all other calls will queue to backup_skillset.

Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup_skillset.

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Question 42

Refer to the exhibit. The logic block in the exhibit references a CLID intrinsic vip_customers_gv. Which type of intrinsic uses CLID data to determine routing?

Traffic

Skillset

Call

Time

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Question 43

When using a host block within a call flow, to what does the Provider

ID value refer?

This is the caller's telephone number.

This is the license identifier of the Avaya Aura@ Contact Center (AACC) base Contact Center Manager Server (CCMS) license.

This is the SQL Statement ID set within the database integration wizard.

This is the HDX Connection Provider ID set within the database integration wizard.

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A customer with Avaya Aura@ Contact Center (AACC) Manager Server would like to view the differences between the data in the Local View and the data in the Contact Center View, and then resolve the differences so that both views contain the same data. Which view enables this feature?

the Synchronization View

the Problems View

the Comparison View

the Editor View

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Question 45

Which statement regarding scripts is true?

A primary script is the only place that call variables can be assigned.

A secondary script is the only place treatments can be applied to the call.

A primary script is referenced directly from the Master script, otherwise it is a secondary script.

Only a single secondary script is allowed per application.

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Question 46

A customer with an Avaya Aura@ Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this. Which two statements regarding a Boolean variable are true? (Choose two.)

A Boolean variable works correctly in a loop.

A Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.

A Boolean variable is a variable of the type ON/OFF.

A Boolean variable is a variable of the type TRUE/FALSE.

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Question 47

A customer with Avaya Aura@ Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:

Verify that the skillset is in service.

Provide a recorded announcement if the skillset is not in service.

Queue to the skillset if the skillset is in service.

Provide a recorded announcement for a welcome message.Which three flow blocks support these requirements? (Choose three.)

Output

Input

Logic

Queue

Wait

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Question 48

A customer with Avaya Aura@ Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views. Which view provides a snapshot of the latest and most up-to-date data from the AACC?

the Contact Center Manager Administration View

the Synchronization View

the Contact Center View

the Local View

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Question 49

A customer with Avaya Aura@ Contact Center (AACC) has written a script application. The Problem View is showing a syntax error with the following area of script:

IF DAY OF WEEK EQUALS MONDAY…FRIDAY THEN

What is the correct syntax required for this application?

IF DAY OF WEEK = MONDAY…FRIDAY THEN

IF DAY OF WEEK = MONDAY-FRIDAY THEN

IF DAY OF WEEK EQUALS MON…FRI THEN

IF DAYS OF WEEK EQUALS MONDAY…FRIDAY THEN

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Question 50

A supervisor in an Avaya Aura@ Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:

GIVE IVR WITH VXML TREATMENT voicexml PARAMETERS

What is a valid input after the PARAMETERS command?

GIVE IVR WITH VXML TREATMENT

Service URI

_c_play_and_collect

Numberofdigits

ASSIGN "please enter account number.wav"

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Total 65 questions