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Avaya 3312 Practice Test - Questions Answers, Page 5

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Question 41

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A customer with an Avaya Aura@ Contact Center (AACC) is using the IF THEN ELSE END IF expression in the script. Given the following section of script:

IF DNIS = 5000 THEN

QUEUE TO SKILLSET customer_service

WAIT 2

ELSE

QUEUE TO SKILLSET general_info

WAIT 2

END IF

QUEUE TO SKILLSET backup_skillset WAIT

2

Which statement describes what will happen to a caller encountering this section of script?

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Question 42

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Refer to the exhibit. The logic block in the exhibit references a CLID intrinsic vip_customers_gv. Which type of intrinsic uses CLID data to determine routing?


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Question 43

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When using a host block within a call flow, to what does the Provider

ID value refer?

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Question 44

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A customer with Avaya Aura@ Contact Center (AACC) Manager Server would like to view the differences between the data in the Local View and the data in the Contact Center View, and then resolve the differences so that both views contain the same data. Which view enables this feature?

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Question 45

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Which statement regarding scripts is true?

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Question 46

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A customer with an Avaya Aura@ Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this. Which two statements regarding a Boolean variable are true? (Choose two.)

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Question 47

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A customer with Avaya Aura@ Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:

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Question 48

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A customer with Avaya Aura@ Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views. Which view provides a snapshot of the latest and most up-to-date data from the AACC?

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Question 49

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A customer with Avaya Aura@ Contact Center (AACC) has written a script application. The Problem View is showing a syntax error with the following area of script:

IF DAY OF WEEK EQUALS MONDAY…FRIDAY THEN

What is the correct syntax required for this application?

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Question 50

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A supervisor in an Avaya Aura@ Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:

GIVE IVR WITH VXML TREATMENT voicexml PARAMETERS

What is a valid input after the PARAMETERS command?

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Related questions

Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected. Which three variables types support this class type? (Choose three.)
A customer with Avaya Aura Contact Center (AACC) in a SIP environment has added an Avaya Media Aura Server (AAMS) to the Contact Center Management Administration (CCMA). What is the next step in the configuration of the AAMS?
Which statement regarding scripts is true?
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A customer with Avaya Aura@ Contact Center (AACC) has created a script application. The customer would like to convert this script application into a flow application. Which statement regarding converting scripts is true?
A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skillset in the most efficient way possible. How would the customer assign the agents to the skillset?
Refer to the exhibit. The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the Manager Contact Center Manager Server (CCMS), AACCMM04, and the Launchpad Help Administration. Permissions levels are granted to items within the launchpad through the creation of an Access Class. If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option, what would be the result of access restriction for the user assigned to that Access Class?
Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?